Katelyn Downs

Organize inbox to prioritize critical messages.

Managed waiting area dynamics to enhance patient experience.

Escalated patient concerns to relevant personnel.

Harnessed expertise of clinical staff/providers to understand schedules.

Executed completion of messages, requests, and reschedules promptly.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Answered phone calls and answered questions from potential customers.
• Handled complaints and questions, and re-directed calls to other team members.
• Acted as first point of contact and set appointments for prospective clients.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Addressed client inquiries and updated database information.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.