Katelyn Erickson
Hingham,Massachusetts
Summary
Dynamic and results-oriented professional with a proven track record at the University of Michigan's Intramural Sports Building, enhancing member satisfaction and coordinating community service initiatives. Expert in customer service and team collaboration, I excel in environments requiring attention to detail and exceptional organizational skills. Demonstrated ability to improve operational efficiencies and foster positive relationships.
Overview
4
4
years of professional experience
Work History
Membership Services Assistant
Intramural Sports Building (University of Michigan
11.2024 - Current
- Enhanced member satisfaction by promptly addressing inquiries and resolving concerns.
- Collaborated with team members to develop new marketing materials that effectively promoted membership benefits.
- Coordinated volunteer initiatives that engaged members in service activities benefiting the broader community and aligned with the organization's mission.
- Welcomed members and swiped membership cards while answering any inquiries
- Cleaned gym equipment regularly and kept all areas tidy to enhance the aesthetic of the gym
- Made sure members were following protocol to avoid injury and other issues
Nanny
Hillary and Peter Mahoney
06.2024 - 08.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Nona's Homemade Ice Cream Cashier
Nona's Homemade Ice Cream
03.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Scoop ice cream and handled restocking
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Closed the store with an in depth clean up and cash out routine
Prep Chef
Downtown Grille and Cafe
06.2021 - 08.2021
- Contributed to a positive working environment through effective communication and teamwork practices.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Operated various kitchen equipment safely and effectively, minimizing accidents and downtime.
- Continuously improved culinary skills through ongoing training opportunities, staying current on industry trends and best practices.
- Assisted with ordering supplies and managing inventory levels, ensuring adequate stock was available for daily operations without excessive waste or spoilage costs incurred.
Education
Bachelor of Arts -
University of Michigan
Ann Arbor, MI05-2027
Skills
- Team Collaboration
- Self Motivation
- Customer service expertise
- Sales experience
- Customer Service
- Time Management
- Attention to Detail
Languages
Spanish
Limited Working
Interests
- Volunteering
- Rock Climbing
- Kayaking
- Playing Sports (tennis, soccer, pickle ball)
- Backpacking and Hiking
- Gym Workouts
- Yoga
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Membership Services Assistant
Intramural Sports Building (University of Michigan
11.2024 - Current
Nanny
Hillary and Peter Mahoney
06.2024 - 08.2024
Prep Chef
Downtown Grille and Cafe
06.2021 - 08.2021
Nona's Homemade Ice Cream Cashier
Nona's Homemade Ice Cream
03.2021 - 08.2022
Bachelor of Arts -
University of Michigan
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