Katelyn Falcon
Wesley Chapel,FL
Summary
Dynamic professional with extensive experience in customer service of 4 years at Publix, excelling in cash handling and communication. Proven ability to deliver compassionate patient care in high-pressure environments, demonstrated through volunteer work at BayCare Hospital and Baptist Health. Committed to maintaining high standards of service and operational efficiency while fostering positive experiences. Team-oriented Bakery Clerk experienced in weighing, packaging, and labeling bakery products and refilling and rotating items to maintain well-stocked inventory. Friendly and reliable individual with solid organizational and prioritization abilities paired with excellent customer service skills. Dependable individual with willingness to learn and perform new tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier / Bakery Clerk
Publix
04.2022 - Current
- As a cashier, I provided excellent customer service in a fast-paced environment, assisting customers with purchases, answering questions, and resolving concerns in a friendly and professional manner. As a cashier, accurately handled cash, credit, and debit transactions, while maintaining attention to detail and efficiency during peak hours. Consistently followed company policies and food safety standards.
- Currently working as a bakery clerk, supporting daily bakery operations by preparing, packaging, and labeling baked goods, maintaining product freshness, and ensuring a clean and organized workspace. Assisted customers with special orders and product recommendations, while collaborating with team members to meet production goals and maintain high presentation standards. Demonstrated reliability, strong communication skills, and the ability to multitask while delivering a positive customer experience.
Volunteer
Baycare Hospital
10.2024 - 01.2025
- I volunteered in the Emergency Department at BayCare, assisting with patient check-ins, answering phones, and directing patients and visitors in a fast-paced healthcare environment. Provided compassionate customer service while maintaining patient confidentiality, and supporting hospital staff with administrative tasks to ensure smooth and efficient ER operations, I also made sure the department was clean and organized.
Volunteer
Baptist Health (Miami)
10.2023 - 02.2024
- Volunteered as a patient transport assistant, safely escorting patients to and from departments, as well as to their cars to be discharged, while providing compassionate support and ensuring comfort. Communicated effectively with staff and followed safety and confidentiality protocols in a busy hospital environment. My goal in the future is to be able to change people's lives and save others. Especially babies!
Education
Associate of Arts - nursing
Pasco Hernando Community College
Wesley Chapel, FL05.2027
High School -
Wiregrass Ranch High School
Wesley Chapel, FL01.2026
Skills
- Customer service
- Patient care
- Communication skills
- Healthcare procedures
- Emergency response
- Dependability and reliability
- Clear communication
- Customer service excellence
- Cash handling and management
- Cleaning and sanitizing
- Empathy and patience
Leadership And Volunteer Experience
- Baptist Health (Miami), Volunteer, 10/01/23, 02/01/24, Volunteered in the discharge department, assisting patients from their rooms to the discharge suite or their vehicles. Developed strong friendships and aimed to change lives.
- Baycare Hospital, Volunteer, 10/01/24, 01/01/25, Assisted with registration in the ER department, helping patients check in, distributing iPads, maintaining cleanliness, and ensuring quality care for patients.
Languages
English
Full Professional
Spanish
Full Professional
Certification
Standard - CPR/AED, National CPR Foundation
Timeline
Volunteer
Baycare Hospital
10.2024 - 01.2025
Volunteer
Baptist Health (Miami)
10.2023 - 02.2024
Cashier / Bakery Clerk
Publix
04.2022 - Current
Associate of Arts - nursing
Pasco Hernando Community College
High School -
Wiregrass Ranch High School