Katelyn Fields
Post Falls,ID
Summary
Reliable delivery and operations professional with 15+ years of experience in transportation, service coordination, and customer relations. Skilled in dispatching, problem solving, and communication. Proven ability to manage schedules, resolve issues, and keep deliveries on time.
Overview
17
17
years of professional experience
Work History
Swing Courier
FedEx
Coeur d'Alene, Idaho
11.2023 - Current
- Delivered packages on assigned routes for FedEx customers.
- Collected outgoing shipments from homes and businesses.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Coordinated parcel delivery using strong time management skills.
- Loaded and organized parcels in delivery vehicle.
Delivery Driver
Self
Coeur d'Alene, Idaho
05.2021 - 11.2023
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Ensured accurate completion of all paperwork associated with deliveries.
- Notified customers of delays to decrease calls to support.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Assistant Deli Manager
Super 1 Foods
Hayden, Idaho
03.2020 - 05.2021
- Trained team members on deli safety, sanitation, and food handling procedures.
- Supervised deli associates at Super 1 Foods during daily service operations.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
Owner
Kfieldservices
Coeur d'Alene, Idaho
04.2010 - 03.2020
- Directed daily operations for Kfieldservices service projects and client work.
- Managed scheduling, dispatching, and job assignments across active service calls.
- Prepared estimates, invoices, and service records for Kfieldservices accounts.
- Communicated with customers about service needs, updates, and project details.
Education
High School Diploma -
Santana High School
Santee, CA06-2003
Some College (No Degree) - Sociology
University of Idaho
Moscow, IDSkills
- Route planning
- Delivery tracking
- Parcel sorting
- Vehicle loading
- Vehicle inspection
- GPS navigation
- Records management
- Time management
- Problem solving
- Team coordination
- Customer service
- Verbal and written communication
Timeline
Swing Courier
FedEx
11.2023 - Current
Delivery Driver
Self
05.2021 - 11.2023
Assistant Deli Manager
Super 1 Foods
03.2020 - 05.2021
Owner
Kfieldservices
04.2010 - 03.2020
High School Diploma -
Santana High School
Some College (No Degree) - Sociology
University of Idaho