Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Forrest

Katelyn Forrest

Houston,TX

Summary

Highly organized and self-motivated professional experienced in Retail, Indirect and outside sales, project management, team coaching, development and engagement and data driven decision making. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.

Overview

10
10
years of professional experience

Work History

Associate Director- Retail Sales

AT&T
01.2022 - Current
  • Pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Led team of over 100 business professionals in special projects and daily operations of both corporate owned store & Franchised own locates.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Enhanced employee performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Spearheaded the development and launch of a new product line, leading to increased market share and customer satisfaction.
  • Developed competitive pricing strategies based on extensive market research data analysis.

Retail Store Manager

AT&T
09.2017 - Current
  • Reduced operational risks while organizing data to forecast performance trends.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.

Retail Sales Consultant

US Cellular Wireless
01.2014 - 09.2017
  • Streamlined store processes for improved efficiency and smoother day-to-day operations.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Business Administration - Business Management

Western Governors University
Salt Lake City, UT
06.2025

Skills

  • Key relationship development
  • Operations Management
  • Performance reviewing
  • Business Planning
  • Onboarding and Orientation
  • Project Planning
  • Teamwork and Collaboration
  • Staff Development
  • Analytical Thinking
  • Project Management
  • Goal Setting
  • Strategic leadership

Timeline

Associate Director- Retail Sales

AT&T
01.2022 - Current

Retail Store Manager

AT&T
09.2017 - Current

Retail Sales Consultant

US Cellular Wireless
01.2014 - 09.2017

Business Administration - Business Management

Western Governors University

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Katelyn Forrest