Katelyn Fung
Melbourne
Summary
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
1
1
Certification
Work History
Whit's Frozen Custard CSR
Richard Chase
09.2024 - Current
- Managed customers, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Rockledge Highschool
Rockledge, FL05-2025
Skills
- Customer service
- Active listening
- Store maintenance
- Order fulfillment
- Critical thinking
- Problem resolution
Certification
ServSafe Manager Certified
Timeline
Whit's Frozen Custard CSR
Richard Chase
09.2024 - Current
High School Diploma -
Rockledge Highschool
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