Katelyn Goddard

• Supervised busser team to ensure efficient table turnover and exceptional guest experiences.
• Trained new staff on proper cleaning techniques and service protocols, improving team performance.
• Coordinated with waitstaff to prioritize seating and optimize workflow during peak hours.

Implemented organizational systems for dining supplies, enhancing operational efficiency and readiness.

• Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.

• Designed intricate cake decorations to meet customer specifications, by reading order forms carefully and thoroughly.
• Collaborated with team members to ensure timely completion of custom orders, and product cases.
• Implemented best practices for food safety and sanitation during cake preparation and decoration.
• Trained junior decorators on proper techniques and efficient workflow methods.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.