Katelyn Gressman
Haymarket,VA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Eager to pursue a career within Business Administration and secure an entry-level position to grow within.
Overview
4
4
years of professional experience
Work History
Merchandise Lead
American Eagle Outfitters, Inc.
02.2021 - 07.2023
- Developed and implemented successful strategies to increase sales and profits.
- Lead and supervised brand-ambassadors to develop skills and create a successful environment.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
- Created and enforced detailed organization processes to increase quality and service standards.
Brand Ambassador
American Eagle Outfitters, Inc.
11.2019 - 02.2021
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales & credit card application goals.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
06.2024
Associate of Science - Business Administration
Northern Virginia Community College
08.2022
Skills
- MS Office Proficiency (Excel, Word, Powerpoint, etc)
- Employee Performance Evaluations
- Administrative Support
- Creative Strategies
- Training and Development
- Typing Proficiency
- Critical Thinking
- Customer Service
Timeline
Merchandise Lead
American Eagle Outfitters, Inc.
02.2021 - 07.2023
Brand Ambassador
American Eagle Outfitters, Inc.
11.2019 - 02.2021
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Business Administration
Northern Virginia Community College
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