Summary
Overview
Work History
Education
Skills
Timeline
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Satineise Robertson

Temple Hills,MD

Summary

Professional hospitality expert prepared for this role. Skilled in managing guest experiences, resolving issues, and ensuring high satisfaction. Strong focus on team collaboration and adapting to changing needs. Known for excellent communication, organizational skills, and reliability.

Overview

11
11
years of professional experience

Work History

Lead Concierge

Planned Companies
03.2019 - Current
  • Create a warm and welcoming environment for residents.
  • Provide residents with gracious, attentive, and friendly service
  • Handles various requests including delivering messages, faxes, and packages for guests’ convenience.
  • Manages a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Solves issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Hotel Concierge

Hilton
01.2018 - 03.2019
  • Assisted guests with arranging surprise proposals or celebrations during their stay by coordinating closely with other departments such as housekeeping or room service teams.
  • Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
  • Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
  • Maintained an up-to-date knowledge of hotel policies and procedures to quickly address guest inquiries and provide accurate information.
  • Increased repeat bookings by maintaining excellent communication with past guests, sharing updates on hotel amenities and special offers.

Concierge

Gates Hudson
04.2017 - 02.2018
  • Secured the premises through patrolling the property, inspecting building equipment, and different Monitors the building by checking alarms, cameras, badges, sign in sheets, and access points
  • Provided residents and prospects information about the surrounding area, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation
  • Actively and attentively communicated with residents, and visitors over the phone, via email, and in person to make sure all of their needs are and concerns are being met in a timely manner
  • Responsible for logging packages in and out of the Yardi system as well as Excel, and Microsoft Word.

Housekeeper

Holiday Inn
05.2014 - 03.2017
  • Replenished supplies such as glasses, linens, writing supplies, and bathroom items
  • Mixed water, detergents, or acids to prepare cleaning solutions in compliance with specifications
  • Completed all periodical tasks such as deep cleaning the room, bathroom, and completing laundry
  • Observed precautions required to protect the resort and guest property by reporting damage, theft, and lost and found items to supervisors

Education

Diploma -

Sanford Brown College
10.2014

High School - computer networking, business

Oxon Hill High School
05.2006

Skills

  • Windows 98
  • Windows 2000
  • Windows XP
  • Experienced in Windows Vista
  • Windows 7
  • MS Office 2000
  • MS Office 2003
  • MS Office 2007
  • Access
  • Excel Proficiency
  • PowerPoint
  • Proficient in Word
  • Symantec Ghost
  • Active Directory
  • Snag-It
  • SQL Server 2005
  • SQL Server 2008
  • Office Communicator 2007
  • Proficient in Internet Explorer
  • Mozilla Firefox
  • Google Chrome Expertise
  • Numara Track-It!
  • HP Desktop Management
  • HP laptops
  • Dell desktops
  • Dell laptops
  • HP Printer Management
  • General computer builds
  • Hardware installations
  • Hardware swaps
  • General networking
  • Clerical Skills
  • Accurate Data Entry
  • Customer service support
  • Team Leadership Experience
  • Yardi Software Proficiency
  • Microsoft Exchange

Timeline

Lead Concierge

Planned Companies
03.2019 - Current

Hotel Concierge

Hilton
01.2018 - 03.2019

Concierge

Gates Hudson
04.2017 - 02.2018

Housekeeper

Holiday Inn
05.2014 - 03.2017

Diploma -

Sanford Brown College

High School - computer networking, business

Oxon Hill High School

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Satineise Robertson