Ednamarie Williams
Bayonne,NJ
Summary
Dynamic hospitality professional with extensive experience and a strong commitment to delivering exceptional guest services. Proven ability to resolve issues and manage requests effectively, consistently enhancing guest satisfaction through personalized attention. Recognized for fostering collaboration among team members to achieve outstanding results while adapting to evolving needs in fast-paced environments. Expertise in communication and organization ensures a seamless and positive experience for every guest, reinforcing a commitment to excellence in service delivery.
Overview
9
9
years of professional experience
1
1
Language
Work History
Concierge
Planned Companies
Jersey City, New Jersey
03.2024 - Current
- As a concierge, I have had the privilege of providing exceptional customer service, always striving to ensure that every guest feels genuinely welcomed and understood. I take pride in creating a warm and inviting atmosphere where guests can feel at home. By actively listening to their needs and preferences Managed approximately 30 incoming calls, and email per day
Package Handler/trainer
FedEx Ground
Jersey City, New Jersey
03.2021 - 03.2024
- Loaded 5 trucks per day
- Collaborated with team members to prioritize tasks and meet daily loading/unloading goals
- Maintained a clean and organized work area, following safety protocols at all times
- Utilized inventory management systems to track and record merchandise movement accurately
- Trained new employees on proper loading/unloading procedures, emphasizing safety guidelines
- Resolved any issues or concerns related to damaged goods or incorrect shipments promptly and effectively
On Foot Delivery Associate
LBA Logistics LLC
New York, New York
09.2023 - 12.2023
- Delivered 150 pkgs+ 2 hours a day
- Delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction
- Maintained accurate records of deliveries and collected necessary signatures
- Lifted heavy packages without assistance, demonstrating physical strength and stamina
- Utilized GPS navigation systems to navigate unfamiliar areas efficiently
Server/Waiter
OTG Newark Airport
Newark , NJ
03.2020 - 08.2022
- Take orders, greet customers, prep drinks, clean and sanitize tables serve customers
Warehouse Worker
Summit Funding, Inc.
Summit , New Jersey
10.2020 - 03.2021
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
Assistant Manager
bounce party mania
09.2019 - 12.2019
- Coordinated reservations and phone communications, promoted services through flyer distribution, and provided outstanding customer service to increase sales and client satisfaction.
- Assisted the management with administrative task and staff development, ensuring smooth and efficient workflow
Server
Boulevard Diner
Fairview, NJ
01.2019 - 12.2019
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Served daily breakfast, lunch, and dinner and recommended wine and beverage
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily
Crew Member and Cashier
Burger King
North Bergen, New Jersey
02.2017 - 09.2019
- Prepared food items, maintained cleanliness and sanitation of dishes and work areas, restocked merchandise and supplies, and ensured a clean, organized, and welcoming dining environment.
Education
High school or equivalent - Dance Ensamble
Henry Snyder High School
Jersey City, NJ06.2018
Skills
- Organizational time strategies
- Customer service representative
- Front desk
- Restaurant Experience
- Hospitality
- Strong verbal communication
Timeline
Concierge
Planned Companies
03.2024 - Current
On Foot Delivery Associate
LBA Logistics LLC
09.2023 - 12.2023
Package Handler/trainer
FedEx Ground
03.2021 - 03.2024
Warehouse Worker
Summit Funding, Inc.
10.2020 - 03.2021
Server/Waiter
OTG Newark Airport
03.2020 - 08.2022
Assistant Manager
bounce party mania
09.2019 - 12.2019
Server
Boulevard Diner
01.2019 - 12.2019
Crew Member and Cashier
Burger King
02.2017 - 09.2019
High school or equivalent - Dance Ensamble
Henry Snyder High School