Katelyn Griffis
Denison
Summary
Results-driven hospitality professional with a versatile background in dining service and kitchen management. Strong skills in customer engagement and menu development. Ready to leverage culinary expertise to create memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Server/Cook Shift Leader
Wesley Village Senior Living Community
Denison, TX
06.2023 - Current
- Delivered exceptional dining experience, fostering positive relationships with residents.
- Assisted in meal preparation and presentation, ensuring adherence to dietary restrictions.
- Maintained cleanliness and organization of dining areas, enhancing overall ambiance.
- Collaborated with kitchen staff to ensure timely service and address resident needs.
- Trained new team members on service protocols and resident interaction standards.
- Monitored inventory levels, contributing to efficient supply management and ordering processes.
- Implemented feedback mechanisms from residents to improve menu offerings and service quality.
- Coordinated special events and themed dinners, increasing resident engagement and satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Lead Line Cook
Hobo Joes
Denison
02.2022 - 06.2023
- Supervised kitchen staff to ensure efficient meal preparation and service quality.
- Developed and implemented new recipes, enhancing menu variety and customer satisfaction.
- Trained new line cooks on food safety standards and kitchen procedures.
- Coordinated inventory management, reducing waste through effective stock rotation practices.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Monitored food quality and presentation, ensuring compliance with restaurant standards.
- Collaborated with management to streamline kitchen workflows, improving overall efficiency.
- Conducted regular performance evaluations for kitchen staff, fostering professional development.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Received recognition for outstanding performance in maintaining a clean, organized workspace that met health department guidelines.
- Handled portion control activities according to specified instructions provided by chef.
- Upheld strict adherence to food safety regulations by regularly sanitizing workstations and monitoring cooking temperatures for optimal results.
- Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Server
Texoma Medical Center
Denison, TX
08.2020 - 06.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Resolved customer complaints promptly to maintain high satisfaction levels and repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Server/Bartender/Cook
Schulmans MBG
Sherman, TX
06.2021 - 02.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and food presentation to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline service flow during peak hours.
- Trained new servers on menu items, service standards, and operational procedures.
- Developed strong relationships with regular patrons to foster loyalty and repeat business.
- Implemented efficient table management strategies to optimize seating arrangements.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed system for inventory management, reducing waste and cutting costs.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Streamlined food preparation process, increasing kitchen productivity.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Collaborated with management team to develop new menu items.
Education
Associate of Applied Science - Culinary Arts
Grayson College
Denison, TX12.2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Memory retention
- Hospitality service expertise
- Professional appearance
- Customer service
- Menu memorization
- Safe food handling
- Food running
- Service prioritization
- Team collaboration
- Supply restocking
- Quality control
- Table bussing
- Performance improvement
- Point of sale operation
- Allergy awareness
- Beverage preparation
- Task prioritization
- Guest seating
- Tableside etiquette
- Food sales and promotion
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
- Multitasking
- Adaptable and flexible
- Warm and friendly
- Team player
- Server training
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Server/Cook Shift Leader
Wesley Village Senior Living Community
06.2023 - Current
Lead Line Cook
Hobo Joes
02.2022 - 06.2023
Server/Bartender/Cook
Schulmans MBG
06.2021 - 02.2022
Server
Texoma Medical Center
08.2020 - 06.2022
Associate of Applied Science - Culinary Arts
Grayson College
Silver Medal for an ACF competition
During this competition i had an hour to set a batch of cookies, segment an orange and decorate a cake with a bottom border, flowers, leafs and Happy Birthday written on the top.
I started with my cookies to ensure they had enough time to bake and cool, the whole process took all of 10 minutes.
After i finished with the cookies i quickly got started on coloring my frosting and piping my flowers and leafs and placed them in the walk-in. This was to ensure the buttercream hardened, making the placement of these easier without ruining the integrity of the flower.
I then started on segmenting my orange, zesting, peeling, cutting out the membranes, and juicing.
Once that was on i could begin on my cake, piping a rope bottom border, afterwards i could place the flowers and write the lettering. After all was said and done, i got my station all cleaned with 6 minutes to spare.