Katelyn Harrell
Greenville,NC
Summary
Proven leader and effective communicator, adept in team collaboration and safety oversight, enhanced guest satisfaction at H2OBX Waterpark through diligent monitoring and first aid proficiency. Leveraged strong problem-solving skills across roles, significantly improving operational efficiency and customer experience. Skilled in fostering athlete development as a Cheerleading Coach, prioritizing safety and performance.
Overview
3
3
years of professional experience
Work History
Special Facilities Lifeguard
H2OBX Waterpark
05.2024 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Cleared pool areas of debris and hazardous objects to increase safety.
Food Runner
Monteros Resturant
07.2022 - 08.2024
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
Restaurant Hostess
Monteros Restaurant
07.2022 - 08.2023
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Checked in with servers to confirm preparedness before seating customers.
Cheerleading Coach
Showtime Elite
05.2021 - 04.2022
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Taught range of sport-specific skills with optimal safety standards.
Education
BBA - Human Resources Management
East Carolina University
Greenville, NC05.2027
High School Diploma -
NEAAAT
Elizabeth City, NC05.2023
Skills
- Team Collaboration
- First Aid
- Safety oversight
- Effective problem-solver
- Strong communicator
Timeline
Special Facilities Lifeguard
H2OBX Waterpark
05.2024 - 08.2024
Food Runner
Monteros Resturant
07.2022 - 08.2024
Restaurant Hostess
Monteros Restaurant
07.2022 - 08.2023
Cheerleading Coach
Showtime Elite
05.2021 - 04.2022
BBA - Human Resources Management
East Carolina University
High School Diploma -
NEAAAT
Similar Profiles
JonCarlos AltamuraJonCarlos Altamura
Lifeguard at H2OBX Water ParkLifeguard at H2OBX Water Park
Christian AyalaChristian Ayala
Groundskeeper at Island WaterparkGroundskeeper at Island Waterpark
JONATHAN TERRYJONATHAN TERRY
Server/Bartender at Big Rivers WaterparkServer/Bartender at Big Rivers Waterpark