Katelyn Heritz
Summary
Dynamic professional with extensive experience in the beverage and events industry. Skilled in collaborating with event coordinators and leading teams to deliver high-quality service and memorable experiences, driving guest satisfaction and operational efficiency. Knowledge in inventory stocking and hospitality. Reliable and hardworking team player who works well autonomously and in teams.
Overview
2027
2027
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
Racine Moose Lodge 🫎
Caledonia, Wisconsin
2023 - Current
- Provide exceptional customer service, fostering a welcoming and safe atmosphere for patrons.
- Mix and serve beverages according to requests and lodge standards.
- Restock supplies to maintain efficient operations.
- Team player
Banquet Bartender and event set up
Halverson House
Vernon, WI
01.2021 - Current
- Set up and stock bar according to each events needs.
- Collaborate with event coordinators to ensure beverage service meets criteria.
- Maintain cleanliness and organization of bar area during service.
- Mix cocktails and beverages with a smile for various banquet events.
- Assist guests with drink selections and provide recommendations.
- Set up event space prior to event deciding on table decor, proper place settings, etc according to each events needs.
Bartender
Mcaulliffes Pub
Racine, Wisconsin
01.2017 - 05.2024
Graphic Designer & Special Promotions Assistant
Elite Sports Clubs
Mequon, Wisconsin
04.2014 - 01.2019
- Created print and digital promotional materials for internal events, classes, and fitness programs, enhancing visibility and engagement.
- Advanced from graphic designer to lead graphic designer, assuming additional responsibilities and in charge of delegating projects to others on our team.
- Met deadlines and worked with vendors
- Took on role of special events assistant to collaborate and support marketing director in planning and executing successful events, ensuring alignment with promotional strategies.
- Followed brand guidelines to ensure consistency across all visual content.
- Prior to being a graphic designer I was a lifeguard for Elite sports club and gave tours of the facility through college so worked front end with this company for many years showing my friendly and outgoing persona.
Assistant Bar Manager
Calis Grille Room (Turned Ground Round)
Brookfield, Wisconsin
10.2012 - 12.2015
- Supervised daily bar operations and scheduling, ensuring seamless service and adherence to high standards.
- Trained new staff on bar procedures and customer service techniques, enhancing team effectiveness and guest satisfaction.
- Managed monthly inventory counts, maintaining accurate stock levels to support operational needs.
- The hotel that Calis was in sold and Ground Round Restaurant bought out the space. I continued to work for them (and was offered a Bar manager position with them when they saw my work ethic and spirit, but turned it down due to moving to Racine).
Banquet Bartender & Server
Intercontinental Hotel
Milwaukee, Wisconsin
08.2009 - 10.2012
- Prepared and served beverages, ensuring timely delivery for large banquet events.
- Set up and maintained bar stations, contributing to smooth operations during functions.
- Served meals to guests on trays of 8-10 plates, while also setting up tables for dining.
- Provided excellent customer service to guests throughout events.
Owner of EmpowHER Intimacy, LLC
Self employeed
2014 - Current
- I do in home parties and online sales helping people feel empowered and confident. I own and operate my own business showing time management and my hard work and dedication to run things successfully.
- I also coordinate, market my business, set my schedule, handle customer inquiries, and resolve any issues efficiently.
- Research, coordinate, and order through various wholesale vendors, stock, balance, and replenish inventory.
- Developed marketing strategies to promote services and attract clients.
Education
Bachelor of Science - Graphic Design, Spanish, And Marketing
Concordia University
Mequon, WI 09.2010 - 05.2014
Certified Mixologist - Mixology
Bartending Academy of Wisconsin
West Allis, WI 08.2012 - 10.2012
Safe Server Certified
Caledonia Bartenders License
Town of Vernon Bartenders License
Skills
- Beverage preparation
- Customer service
- Ordering and inventory management
- Event and schedule coordination
- Moose organization knowledge
Timeline
Banquet Bartender and event set up
Halverson House
01.2021 - Current
Bartender
Mcaulliffes Pub
01.2017 - 05.2024
Graphic Designer & Special Promotions Assistant
Elite Sports Clubs
04.2014 - 01.2019
Assistant Bar Manager
Calis Grille Room (Turned Ground Round)
10.2012 - 12.2015
Certified Mixologist - Mixology
Bartending Academy of Wisconsin
08.2012 - 10.2012
Bachelor of Science - Graphic Design, Spanish, And Marketing
Concordia University
09.2010 - 05.2014
Banquet Bartender & Server
Intercontinental Hotel
08.2009 - 10.2012
Bartender
Racine Moose Lodge 🫎
2023 - Current
Owner of EmpowHER Intimacy, LLC
Self employeed
2014 - Current
Safe Server Certified
Caledonia Bartenders License
Town of Vernon Bartenders License