Katelyn Herman
Bryan,OH
Summary
Well well-versed with children, customers, and inmates has been rewarding. Public safety and giving back to the community is a passion. Being a part of a team and looking at the bigger picture
Overview
10
10
years of professional experience
Work History
Assistant Teacher
New Day Children's Center
Watertown, NY
09.2023 - 06.2024
- Collaborated with other staff members to develop strategies for improving student performance.
- Supervised small group activities.
- Assisted classroom teacher in developing and implementing lesson plans.
Childcare Provider
Naf- Army
Fort Drum, NY
04.2021 - 06.2023
- Taking care of infants through elementary-age children.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Developed positive relationships with families by communicating regularly about their child's development.
Child Care Assistant
Naf
Fort Leavenworth, KS
02.2019 - 02.2021
- Full-time care for children ranging from 6 weeks to 5 years.
- Maintained accurate records of daily attendance and other related information.
- Supported the development of individual plans based on the interests and abilities of each child.
Correctional Officer
CoreCivic
Leavenworth, KS
07.2018 - 10.2018
- Monitored and supervised inmates in a correctional facility
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
Customer Support Specialist
AAFES Exchange
Fort Leavenworth, KS
09.2017 - 07.2018
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Active Duty Soldier
US Army
Fort Jackson, SC
11.2015 - 03.2016
- Conducted physical training exercises to maintain and improve physical fitness.
- Displayed leadership in accomplishing assignments and learning new skills.
- Developed expertise in small arms use, care, and accountability.
MANAGER
PIZZA HUT
03.2014 - 11.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Associate in EMERGENCY MANAGEMENT WITH emphasis in HOMELAND SECURITY -
BARTON COUNTY COMMUNITY COLLEGE
07.2024
Skills
- Student and faculty communication
- CCTV Monitoring
- Facility Security
- Firearms proficiency
- Inbound and Outbound Calling
- Paperwork Processing
- Fire prevention
- Hazardous Materials Handling
- Emergency Response
- Public Safety
Military Service
United States Army, Pvt
Firefighter
- Delaware twp fire dept 2013-2020
- Ney Washington fire dept 2024
Emergency Operation Center
- COVID Response at Fort Leavenworth EOC
References
References available upon request.
Timeline
Assistant Teacher
New Day Children's Center
09.2023 - 06.2024
Childcare Provider
Naf- Army
04.2021 - 06.2023
Child Care Assistant
Naf
02.2019 - 02.2021
Correctional Officer
CoreCivic
07.2018 - 10.2018
Customer Support Specialist
AAFES Exchange
09.2017 - 07.2018
Active Duty Soldier
US Army
11.2015 - 03.2016
MANAGER
PIZZA HUT
03.2014 - 11.2015
Associate in EMERGENCY MANAGEMENT WITH emphasis in HOMELAND SECURITY -
BARTON COUNTY COMMUNITY COLLEGE
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