Katelyn Hodges

• Assisted customers with product inquiries and provided exceptional service experiences.
• Collaborated with team members to maintain optimal stock levels and store organization.
• Executed daily merchandising tasks, ensuring adherence to visual standards and promotional displays.
• Trained new employees on operational procedures and best practices for customer engagement.
• Handled cash management tasks, including balancing cash drawers and preparing deposits accurately.
• Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.

• Child Safety and Security for 5 to 20 children
• Behavior Redirection
• Identified warning signs of emotional and developmental problems in children.
• Communicated with parents regarding children's progress and development, raising any issues.
• Supervised children engaged in physical activity, learning and social skills with peers.

• Managed guest seating arrangements to optimize flow and enhance customer experience.
• Trained new staff on menu offerings and service protocols, ensuring consistent quality.
• Facilitated effective communication between kitchen and front-of-house staff to streamline service.
• Maintained cleanliness and organization of dining area, adhering to health and safety standards.

Expected Graduation: May 2027