Katelyn Horton
Sturgis,SD
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2026
2026
years of professional experience
Work History
Team Member
Bojangles' Famous Chicken 'n Biscuits
Overnight Stocker
Walmart
Spearfish, SD
05.2021 - Current
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
Overnight Cashier
Walmart
South Boston, VA
03.2016 - 04.2021
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Consistently met or exceeded performance metrics set by management for efficiency, accuracy, and customer service quality during overnight cashier role.
- Streamlined transaction processes for quicker customer checkouts and reduced wait times.
- Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.
- Used superior customer service skills to help customers locate and select merchandise.
- Collaborated with other team members to complete nightly tasks efficiently and effectively.
- Increased sales through upselling promotional items and informing customers of ongoing deals or discounts.
- Sought out opportunities to improve store appearance and operations in between assigned overnight work.
- Demonstrated strong attention to detail when handling cash transactions to minimize errors in daily reconciliations.
- Participated in routine employee training sessions to stay current on company policies, procedures, products, services, and promotions offered at the store level.
- Promoted a welcoming atmosphere for all customers entering the store during late-night hours.
- Maintained strict security protocols to protect cash, customers, and store assets.
- Provided reliable and consistent coverage for overnight shifts, ensuring the continuation of store operations during non-peak hours.
- Facilitated smooth handovers between shifts by communicating pertinent information with incoming staff members.
- Delivered expert, friendly service to serve every customer need.
- Resolved customers' service and product problems and processed refunds.
- Balanced cash drawers accurately at the beginning and end of each shift without discrepancies.
- Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Operated lottery terminal to issue, check and redeem tickets.
- Assisted management with ad hoc projects such as inventory audits or seasonal merchandising changes as required.
- Supported store operations by completing additional tasks assigned by management during quiet periods on shift.
- Pushed out large amounts of new stock during slower overnight hours.
- Contributed to loss prevention efforts by maintaining vigilance during overnight shifts.
- Resolved customer complaints and inquiries promptly, resulting in increased customer loyalty.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Walmart
South Boston, VA
10.2015 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma - General Education
Halifax County High School
South Boston, VA05.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Issue resolution
- Complex Problem-solving
- Guest inquiries
- ID verification
- Attention to detail
- Decision making aptitude
- Identification checks
- Regulatory compliance
- Liquor regulations and compliance
- Clear communication
- Empathy and patience
- Hospitality and accommodation
- Honest and dependable
Timeline
Overnight Stocker
Walmart
05.2021 - Current
Overnight Cashier
Walmart
03.2016 - 04.2021
Cashier
Walmart
10.2015 - 03.2016
Team Member
Bojangles' Famous Chicken 'n Biscuits
High School Diploma - General Education
Halifax County High School