Katelyn Hudson
Rockford,IL
Summary
Earned an award at Michaels in 2023!
Graduated high school with a 3.82 gpa!
Overview
3
3
years of professional experience
Work History
Customer Experience Manager
Michaels craft store
03.2024 - 08.2025
- Streamlined communication of daily tasks to enhance team focus during shifts.
- Handled customer inquiries regarding returns, orders, pricing, and custom framing efficiently.
- Supervised store organization and cleanliness as part of closing protocols.
- Accurately counted drawers and completed necessary deposit paperwork each day.
- Collaborated with fellow managers to support team member success.
- Prepared staff for effective promotion of rewards programs and credit card sign-ups.
- Clearly articulated daily objectives and benefits to optimize customer interactions.
- Ensured team readiness regardless of business volume throughout the week.
Service team member
Michaels craft store
09.2022 - 02.2024
- Served as cashier, supporting customers on the sales floor and processing online orders.
- Promoted store objectives through effective rewards signups and credit card promotions.
- Provided guidance to peers regarding benefits of rewards programs and credit offerings.
- Ensured teamwork by aligning efforts towards achieving store goals in customer satisfaction.
Education
Certificate - Anatomy
Penn Foster Career School
Scranton, PA2023
Certificate - Medical Terminology
Penn Foster Career School
Scranton, PA2023
Certificate - Data Analytics
CourseCareers
Online High School Diploma -
Penn Foster High School, Homeschool
Scranton, PA01.2023
Skills
- Data visualization: Tableau (learning)
- Database management: SQL (learning)
- Programming: Python (learning)
- Excel expertise
- Office software proficiency
- Language skills: English (native)
- Task management and multitasking
- Leadership and teamwork
- Writing skills and computer literacy
Timeline
Customer Experience Manager
Michaels craft store
03.2024 - 08.2025
Service team member
Michaels craft store
09.2022 - 02.2024
Certificate - Anatomy
Penn Foster Career School
Certificate - Medical Terminology
Penn Foster Career School
Certificate - Data Analytics
CourseCareers
High School Diploma -
Penn Foster High School, Homeschool