Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Jay Freling

LOMBARD,Illinois

Summary

Future focused leader that builds capabilities and efficiencies that brings the value necessary to enable the success of partners in sales and the customers served.

Bringing solid history of revenue growth by enabling analytics; leveraging current and emerging business intelligence software to build and implement tools that drive the vital analysis needed for fact based business decisions.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Customer Experience Manager

UPS
10.2021 - Current
  • Ensured broad based execution, expanding knowledge at all levels and measuring the right metrics to advance a team's revenue goal performance and customers loyalty
  • Developed/deployed field analytical tools to measure performance and enable deep dive assessment of elements impacting customer loyalty
  • Oversaw increase of customer loyalty( +28%) as measured by customer relationship Net Promoter Score
  • Partner of project team that developed the Insight Creation Tool (ICT) to uncover reasons UPS wins/retains and loses business.

Product and Insights Manager

UPS
03.2021 - 09.2021
  • Developed actionable insights for business growth through in-depth situational assessments and trend identification.
  • Generated information analysis and solutions by identifying key data sources, synthesizing data and drawing conclusions based on logic and objectivity.
  • Developed and deployed lead generation tools for 5+ sales campaigns
  • Identified market trends, customer needs, competitive solutions and UPS position

Revenue Strategy Analyst

UPS
02.2015 - 02.2021
  • Analyzed detail on material changes impacting sales revenue base (e.g., key wins and loses) and worked with sales team when establishing revenue goals for each sales person in accordance to planning assumptions.
  • Performed and documented root cause investigation of client characteristics to determine and understand their unique needs and impact to performance.
  • Sponsored by UPS to complete 'Leadership Training for Managers' with the Dale Carnegie Training Program. Led efforts to develop future leaders of UPS
  • Earned promotion to role of increased responsibility

Sales Analytics and Reporting Supervisor

UPS
08.2013 - 01.2015
  • Designed new report generation processes and identified emerging trends that impacted information retrieval and reporting.
  • Developed standards for report generation, maintenance, and distribution.
  • Created highly complex queries to generate ad- hoc, customized reports; creating templates for standardized report creation.
  • Increased productivity of direct reports by +25% through process redesign, efficient training and coaching.

Education

Bachelors - Finance

Northeastern Illinois University
Chicago, IL
12.2004

Skills

  • Complex Problem Solving
  • Collaboration
  • Innovation of Efficient Process Design
  • Capability Building
  • Digital Fluency
  • Data Analytics
  • Enterprise and Customer Data Visualization
  • Customer Focus
  • Developing Insights That Drive Action

Timeline

Customer Experience Manager

UPS
10.2021 - Current

Product and Insights Manager

UPS
03.2021 - 09.2021

Revenue Strategy Analyst

UPS
02.2015 - 02.2021

Sales Analytics and Reporting Supervisor

UPS
08.2013 - 01.2015

Bachelors - Finance

Northeastern Illinois University

Certification

  • Dale Carnegie Leadership Program Certification - 2021
  • Appointment to and scholarship recipient for the Air Force Reserve Officer Training Corp

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Jay Freling