Katelyn Johnston
Torrington
Summary
Driven and collaborative, I excelled at Playa Bowls and AJ’s Steak and Pizza, enhancing team efficiency and customer satisfaction. Mastering quick learning and multitasking, I significantly contributed to seamless service operations. My expertise in POS systems and exceptional customer service skills underpin my ability to lead and innovate in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Team Member
Playa Bowls
04.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Restaurant Hostess
AJ’s Steak and Pizza
05.2023 - 08.2023
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Apparel Associate
Walmart
03.2021 - 11.2021
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Displayed and organized products in store to help customers locate products easily.
- Operated cash register to complete cash, check and credit card transactions.
- Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor Of Science - Marine Science
University of New England
Biddeford, MEAssociate Of General Studies - Pre-Nursing
Naugatuck Valley Community College
Waterbury, CTHigh School Diploma -
Northwestern Regional 7
Winsted, CT06.2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Cash handling
- Cleaning
- Organizing work stations
- Order preparation
- POS systems
- Multitasking Abilities
- Team leadership
Timeline
Team Member
Playa Bowls
04.2024 - Current
Restaurant Hostess
AJ’s Steak and Pizza
05.2023 - 08.2023
Apparel Associate
Walmart
03.2021 - 11.2021
Bachelor Of Science - Marine Science
University of New England
Associate Of General Studies - Pre-Nursing
Naugatuck Valley Community College
High School Diploma -
Northwestern Regional 7
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