Katelyn Ketterman
New Freedom,PA
Summary
Accomplished Shift Leader at King Kone and strong Server with a proven track record at Bayside Skillet, enhancing customer satisfaction through exceptional service and hospitality expertise. Skilled in multitasking and team collaboration, demonstrated by efficiently managing high-volume shifts and training staff. Excelled in maintaining cleanliness standards and executing accurate transactions, showcasing strong memory retention and communication abilities.
Overview
4
4
years of professional experience
Work History
Server
Bayside Skillet
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported the team by helping others run food for their tables and stepping in to host when needed, all while maintaining quality service at my own tables
- Handled cash transactions accurately.
Shift Leader
King Kone
05.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Bachelor - Management With A Focus in Human Resources
Salisbury University
Salisbury, MD05-2028
High School Diploma -
Susquehannock High School
Glen Rock05-2024
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Timeline
Server
Bayside Skillet
05.2023 - Current
Shift Leader
King Kone
05.2021 - 08.2023
Bachelor - Management With A Focus in Human Resources
Salisbury University
High School Diploma -
Susquehannock High School
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