Katelyn Lacoy
Tucson,AZ
Summary
Environmental science student with experience supporting utility-sector programs through financial processing, event coordination, customer support, and data tracking. Brings strong organization, communication, and problem-solving skills to fast-moving program operations.
Overview
4
4
years of professional experience
Work History
Student Intern
Tucson Electric Power
Tucson, AZ
11.2023 - Current
- Manage daily administrative and operational tasks, including event approvals, inbox management, and coordination across departments.
- Evaluate event requests by reviewing demographics, purpose, attendance estimates, and alignment with program budgets.
- Track program metrics such as DIY Kit distribution, giveaway inventory, and event participation to support reporting and planning.
- Assist with month-end processes by processing invoices, routing accruals, creating purchase orders, and maintaining accurate financial documentation.
- Serve as department ProCard holder, completing purchases, reconciliation, and approvals.
- Support procurement by coordinating with contractors, tracking orders, and ensuring timely delivery of materials.
- Manage multiple program inboxes (Education & Outreach, Trees for You, finance-related), routing inquiries and ensuring timely responses.
- Provide customer support for ordering issues, program questions, tree-care guidance, and donation coordination.
- Communicate with contractors to resolve customer issues, correct order errors, and implement program improvements.
- Coordinate with agency partners to distribute DIY Kits and ensure they reach priority customer groups identified through Customer Insights.
- Represent TEP at community outreach events, providing one-on-one customer education and gathering feedback.
- Maintain structured Excel workbooks to track event approvals, inventory, and outreach metrics.
- Update and manage the Education & Outreach intranet site, migrating legacy content and posting event updates.
- Contribute to program improvements by comparing budget approaches, identifying customer needs, and supporting digital engagement strategies.
- Lead program efficiency updates by coordinating with multiple departments, updating customer-facing language, and ensuring teams were trained on new processes.
- Assist with planning and coordinating special events, volunteer initiatives, and team activities, including community service projects.
Manager
Coffee X Change
Tucson
02.2022 - 05.2023
- Managed daily operations to maintain quality, efficiency, and customer satisfaction.
- Resolved customer issues and supported a positive service environment.
- Trained and supervised staff to ensure consistent performance and workflow.
- Oversaw opening and closing procedures to support smooth business operations.
Education
Bachelor of Science - Environmental science
University Of Arizona
Tucson12-2026
Data Analytics Program certificate -
University Of Arizona
TucsonSkills
- Program Coordination & Administrative Support
- Communication & Customer Service
- Data Tracking & Documentation
- Organizational & Time-Management Skills
- Cross-Team Collaboration
- Children's ministry support
- Relationship building
Timeline
Student Intern
Tucson Electric Power
11.2023 - Current
Manager
Coffee X Change
02.2022 - 05.2023
Bachelor of Science - Environmental science
University Of Arizona
Data Analytics Program certificate -
University Of Arizona