Katelyn Laforet
Greenwood,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing Associate
Indiana Farm Bureau
03.2023 - 04.2023
- Optimized customer engagement through tailored email marketing strategies.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Marketing Associate
Indiana Farm Bureau Insurnace
08.2018 - 08.2020
- Optimized customer engagement through tailored email marketing strategies.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Boosted customer retention rates through consistent communication and targeted promotions.
- Collected payments
- Worked through billing problems
- Received inbound calls
- Made outbound calls for billing, payments, customer retention.
Training Lead Technician
Biolife Plasma Services
02.2017 - 08.2018
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Developed specialized curriculum for targeted skill improvement, resulting in higher productivity levels.
- Led cross-functional team training sessions to foster collaboration and improve overall efficiency.
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
Firefighter
New Whiteland Fire Department
05.2016 - 05.2018
- Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
- Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
Emergency Medical Technician
Seals Ambulance
06.2015 - 02.2017
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Education
High School Diploma -
Whiteland Community High School
Whiteland, IN05.2013
Skills
- Content Optimization
- Research and Trend Analysis
- Brand Building
- Consumer behavior
- Customer feedback analysis
- Lead generation
- Direct mail campaigns
- Referral programs
- Customer satisfaction measurement
- Email marketing
- Social media marketing
- Creative problem-solving
Certification
Property and Casualty Insurance License
Timeline
Marketing Associate
Indiana Farm Bureau
03.2023 - 04.2023
Marketing Associate
Indiana Farm Bureau Insurnace
08.2018 - 08.2020
Training Lead Technician
Biolife Plasma Services
02.2017 - 08.2018
Firefighter
New Whiteland Fire Department
05.2016 - 05.2018
Emergency Medical Technician
Seals Ambulance
06.2015 - 02.2017
High School Diploma -
Whiteland Community High School
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