Katelyn Long
Williamsport,PA
Summary
Dedicated professional seeking a rewarding career that leverages strong customer service skills and extensive money handling experience. Proven ability to build positive relationships with customers, ensuring satisfaction and loyalty. Eager to contribute to a dynamic team and drive organizational success. Committed to delivering exceptional service and enhancing the overall customer experience.
Overview
1
1
Language
4
4
years of professional experience
Work History
Gym Receptionist
Fitness Factory
Williamsport, PA
06.2026 - Current
- Delivered exceptional customer service, addressing member inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out for members.
- Maintained cleanliness of front desk and lobby to create inviting atmosphere.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability.
- Fostered positive first impression of gym by warmly greeting all visitors.
- Provided administrative support by updating member records and processing payments.
Host
Texas Roadhouse
Williamsport, PA
12.2025 - Current
- Assisted customers with order pickups at service counter
- Coordinated waitlist operations, efficiently communicating with kitchen and service staff.
Customer Service Representative
Springs Window Fashions
Montgomery, PA
01.2026 - 05.2026
- Responded to incoming calls from customers
- Input customer orders into computer system ensuring accuracy and timely processing
- Resolved customer issues with products by providing effective solutions and support
- Addressed customer inquiries via email
Customer service Teller
First Keystone community bank
Township of Hanover, PA
05.2023 - 11.2025
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
- Handled high volume of customer interactions, ensuring professionalism and courtesy
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Cultivated strong relationships with regular customers through personalized service
- Trained new tellers on bank policies, procedures, and systems to enhance team capability
Cashier/Sales Associate
Fine Wine & Good Spirits
Wilkes-Barre, PA
05.2022 - 04.2023
- operated cash register, processing transactions accurately and efficiently, customer service experience, Cash handling experience, Ensured cleanliness of store to enhance customer experience., Stocked inventory shelves in an organized manner to facilitate product access.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in product selection, enhancing their shopping experience and satisfaction.
- Monitored inventory levels, ensuring timely restocking of products to meet customer demand.
- Implemented promotional displays, increasing product visibility and driving sales initiatives.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor's degree - Criminal Justice
Ashworth college
Georgia09-2026
Bachelor's degree - Criminal Justice
Kings College
Wilkes-Barre, PA05-2021
High school diploma - undefined
Wyoming Valley West
Plymouth, PA06-2019
Skills
- Communication skills
- Organizational proficiency
- Cash handling
- Problem-solving
- Punctual and reliable
- Customer service
- Attention to detail
- Data entry
- Calendar management
- Scheduling
- Office operations
- Computer skills
- Transaction processing
Languages
English - Expert
Timeline
Gym Receptionist
Fitness Factory
06.2026 - Current
Customer Service Representative
Springs Window Fashions
01.2026 - 05.2026
Host
Texas Roadhouse
12.2025 - Current
Customer service Teller
First Keystone community bank
05.2023 - 11.2025
Cashier/Sales Associate
Fine Wine & Good Spirits
05.2022 - 04.2023
High school diploma - undefined
Wyoming Valley West
Bachelor's degree - Criminal Justice
Kings College
Bachelor's degree - Criminal Justice
Ashworth college