Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Lung

Hudsonville

Summary

Operational management professional with a proven ability to streamline processes and boost performance. Passionate about implementing strategies that align with organizational goals while fostering a collaborative, supportive work environment. Recognized for adaptability and reliability in fast-paced settings, consistently ensuring smooth team operations and successful outcomes.

Overview

19
19
years of professional experience

Work History

Officer | Business Controls Testing Analyst

Fifth Third Bank
09.2021 - Current
  • Conducted monthly and ad-hoc testing of mortgage escrow servicing processes, service-released loan portfolios, and credit bureau reporting to ensure accuracy, compliance, and operational integrity.
  • Analyzed mortgage servicing test results to identify control gaps, validate compliance with regulatory requirements, and provide actionable insights for process improvements and risk mitigation.
  • Streamlined operational processes resulting in improved efficiency, accuracy and customer experience within Mortgage Servicing departments.


Retail Operations Specialist II

Fifth Third Bank
05.2015 - 09.2021
  • Led the pilot and successful implementation of CORE processes for Retail Wire Approval, Beneficial Ownership validation for new business accounts, and Non-Resident Alien (NRA) compliance, ensuring adherence to regulatory standards and operational efficiency.
  • Directed the Retail Pre-Funding Review team for the Paycheck Protection Program (PPP), overseeing final documentation verification and fraud screening during critical funding periods (April–August 2020 and January–July 2021).
  • Performed Quality Reviews of CORE/SLK functions and prompted internal procedure collaboration.
  • Executed comprehensive general ledger account reconciliations

Retail Personal Banker

Fifth Third Bank
09.2013 - 05.2015
  • Managed client accounts and assessed financial goals to recommend tailored banking products and services that aligned with their individual needs.
  • Analyzed credit profiles and financial data to structure appropriate lending solutions, ensuring compliance and accuracy throughout consumer loan submission and execution
  • NMLS# 1135753

Customer Service Representative Team Lead

Fifth Third Bank
04.2009 - 09.2013
  • Processed high-volume financial transactions, account reconciliations, and performed internal control audits.
  • Mentored junior representatives, fostering skill development and performance improvement.

Crew Trainer

Taco Bell
01.2007 - 12.2008
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.

Education

Ferris State University
Big Rapids, MI

High School Diploma -

Big Rapids High School
Big Rapids

Skills

  • Performance testing
  • Test data management
  • Effective verbal and written communication
  • Documentation skills
  • Organized and detail oriented
  • Teamwork and positive attitude

Timeline

Officer | Business Controls Testing Analyst

Fifth Third Bank
09.2021 - Current

Retail Operations Specialist II

Fifth Third Bank
05.2015 - 09.2021

Retail Personal Banker

Fifth Third Bank
09.2013 - 05.2015

Customer Service Representative Team Lead

Fifth Third Bank
04.2009 - 09.2013

Crew Trainer

Taco Bell
01.2007 - 12.2008

Ferris State University

High School Diploma -

Big Rapids High School