Katelyn Lung
Hudsonville
Summary
Operational management professional with a proven ability to streamline processes and boost performance. Passionate about implementing strategies that align with organizational goals while fostering a collaborative, supportive work environment. Recognized for adaptability and reliability in fast-paced settings, consistently ensuring smooth team operations and successful outcomes.
Overview
19
19
years of professional experience
Work History
Officer | Business Controls Testing Analyst
Fifth Third Bank
09.2021 - Current
- Conducted monthly and ad-hoc testing of mortgage escrow servicing processes, service-released loan portfolios, and credit bureau reporting to ensure accuracy, compliance, and operational integrity.
- Analyzed mortgage servicing test results to identify control gaps, validate compliance with regulatory requirements, and provide actionable insights for process improvements and risk mitigation.
- Streamlined operational processes resulting in improved efficiency, accuracy and customer experience within Mortgage Servicing departments.
Retail Operations Specialist II
Fifth Third Bank
05.2015 - 09.2021
- Led the pilot and successful implementation of CORE processes for Retail Wire Approval, Beneficial Ownership validation for new business accounts, and Non-Resident Alien (NRA) compliance, ensuring adherence to regulatory standards and operational efficiency.
- Directed the Retail Pre-Funding Review team for the Paycheck Protection Program (PPP), overseeing final documentation verification and fraud screening during critical funding periods (April–August 2020 and January–July 2021).
- Performed Quality Reviews of CORE/SLK functions and prompted internal procedure collaboration.
- Executed comprehensive general ledger account reconciliations
Retail Personal Banker
Fifth Third Bank
09.2013 - 05.2015
- Managed client accounts and assessed financial goals to recommend tailored banking products and services that aligned with their individual needs.
- Analyzed credit profiles and financial data to structure appropriate lending solutions, ensuring compliance and accuracy throughout consumer loan submission and execution
- NMLS# 1135753
Customer Service Representative Team Lead
Fifth Third Bank
04.2009 - 09.2013
- Processed high-volume financial transactions, account reconciliations, and performed internal control audits.
- Mentored junior representatives, fostering skill development and performance improvement.
Crew Trainer
Taco Bell
01.2007 - 12.2008
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
Ferris State University
Big Rapids, MIHigh School Diploma -
Big Rapids High School
Big RapidsSkills
- Performance testing
- Test data management
- Effective verbal and written communication
- Documentation skills
- Organized and detail oriented
- Teamwork and positive attitude
Timeline
Officer | Business Controls Testing Analyst
Fifth Third Bank
09.2021 - Current
Retail Operations Specialist II
Fifth Third Bank
05.2015 - 09.2021
Retail Personal Banker
Fifth Third Bank
09.2013 - 05.2015
Customer Service Representative Team Lead
Fifth Third Bank
04.2009 - 09.2013
Crew Trainer
Taco Bell
01.2007 - 12.2008
Ferris State University
High School Diploma -
Big Rapids High School