Katelyn N. Lutterloah
7th Grade Science Teacher
Lugoff,SC
Summary
Motivated professional with 10+ years of customer service experience who is enthusiastic about utilizing my background knowledge and skills learned in various occupations to supplement teaching in the classroom. Certified through the South Carolina Department of Education to teach science for grades 5-12. Proud to teach 7th grade science for the 2023-2024 school year at Camden Middle School. Always interested in a future position that offers challenge, growth, & relationship-building opportunities.
Overview
12
12
years of professional experience
1
1
Year of post-secondary education
Work History
7th Grade Science Teacher
Kershaw County School District
Camden, SC
07.2023 - Current
- Cultivated positive relationships with students, parents and staff to optimize instruction and support learning outcomes.
- Established and implemented behavioral protocols and monitored student behavior, performance, social development and physical health.
- Developed and implemented both group and individual lesson plans for students in accordance with science curriculum.
- Devised and used formative and summative assessments and maintained accurate and complete records as required by laws, policies and regulations.
- Created positive, achievement-oriented and structured learning environment for students.
- Instructed students using variety of classroom methods and adapted methodology and instructional materials to meet student needs, abilities and Individualized Educational Plans, as well as Multi-lingual or English-as-a-Second-Language students.
Certified Substitute Teacher
Kelly Services
Lugoff, SC
12.2022 - 06.2023
- Served as a daily substitute teacher throughout Kershaw County (focused in grade levels middle & high school at Lugoff-Elgin & Camden)
- Long-term/permanent assignment teaching 7th grade math & pre-algebra at Lugoff-Elgin Middle School, March-May 2023
- Long-term/permanent assignment teaching 8th grade English/Language-Arts & English I
- Earned certification to teach 5th-12th grade science through American Board during this time
- Acquired skills & gained influences from experienced teachers at these schools
At-Risk Site Lead, COVID Test & Vaccine Operations
MUSC
Charleston, SC
02.2022 - 10.2022
- Responsible for overseeing employees, workflow, logistics, and troubleshooting in efforts to run effective and efficient testing & vaccination events throughout South Carolina
- Site management including: evaluation of patient experience, setting up/breaking down infrastructure, inventory management, issuing supply orders as needed, proper transportation of COVID test kits and vaccines, estimating volume of business, supplies and/or staffing necessary to execute procedures as productively as possible, daily data tracking and reporting end-of-day documentation.
- Sites operate at various locations across South Carolina; location types include: existing permanent infrastructures, daily setup/breakdown of outdoor pop-up sites, recreational vehicles, and minimal to no infrastructure (example: coastal seaports).
- Successfully manage emergency & normal operations with 10-25 care team members with patient volumes ranging from 50-200 daily
- Lead meetings each morning to establish consistent performance and reiterate any new information or operational changes
- Further management of staff including scheduling, equally distributing workflow, monitoring breaks, behavioral intervention, and timekeeping.
- Train staff on new policies, protocols, & procedures set forth by the organization.
- Solve problems through utilizing available resources to navigate adversity to including, but not limited to staffing, structural, environmental, and safety.
- Optimize moral amongst care team members
- Provide conflict resolution solutions between staff and/or patients
- Provide excellent customer service (with emphasis on non-residents of Charleston and South Carolina, as well as non-natives to the United States)
- Ensure staff adheres to protocols and MUSC policies at all times while upholding MUSC's code of conduct.
- Trained in operating MUSC's EPIC and RedCap programs.
- Proficient with Microsoft & Google programs including Word, Excel, Powerpoint, Teams, Outlook, Calendar(s), Drive, etc.
Personal Lines Account Manager
Mappus Insurance Agency, Inc
11.2019 - 12.2021
- Manage 'home & auto' insurance policies for independent insurance agency (specifically HO3, HO4, HO6 along coast of South Carolina)
- Experience with umbrella, residential flood, earthquake, personal property/articles, watercraft policies
- Vast experience with high-income client accounts, as well as basic lower-limit & lower-premium policies
- Advise policyholders accordingly based on existing policies to find various ways to improve coverages and/or premiums
- Maintain retention as account manager & agency-wide above 92%
- Actively engage & manage team projects with strict time parameters for completion
- Aid fellow team members & supervisors with tasks to ensure agency functioned at its best overall
- Advise insureds on SCDMV & claims info (Submit ALIR to post FR-10s & FR31s)
- Limited exposure to P&C policies for North Carolina, Georgia, Florida, & Michigan
- Communicate professionally & effectively amongst co-workers, management, and clientele
- Responsible for training virtual assistant & new hires
- Monitor & manage weekly & monthly reports regarding cancellations, expirations, and increases in premiums
Customer Service Representative
Commercial Sales, Williams Insurance Team
11.2017 - 11.2019
- Promoted to sales next year where I also managed & serviced my book of business
- Billing and account management: monitored past due accounts, corresponded with clients, & processed payments
- Prospective new clients (Cold Call, Door-to-Door, SalesGenie Leads, & Referral Business)
- Specialized in knowledge of all carriers, products, & coverages offered for GL, BOP, BPP, CPP, & WC (respectively – general liability, business owner policies,business personal property, commercial property policies, and workerscompensation
- Followed-up with clients and completed sales
- Managed existing personal lines accounts with billing and policy updates
- Active member of BNI (meeting each week for 6+ months)
- Serviced personal lines accounts to meet both agency & customer satisfaction
Administrative Assistant
Bluff Road Auto Sales, LLC
10.2015 - 11.2017
- Manage billing & collections, inventory, scheduling of service appointments, verification of insurance,end-of-day deposits, and invoices/statements in QuickBooks
- Successfully achieved two promotions within my two years of employment with both companies
- Utilized customer service skills in person and over the phone
- Managed the processing of insurance-related tasks, i.e verifying proof of coverage, settling total loss claims for dealership
- Submit monthly data to credit bureau, creating and routinely updating compliance documents, etc
- Managed invoices and statements for company bills
- Regulated stock
- Processed the daily deposits for both companies and transporting them to the bank
Sales Associate
Buckle
04.2015 - 10.2015
- Prioritized personable interactions with clientele while informing them of rewards programs,promotions, and account statuses
- Tracked sales each shift & reviewed monthly
- Practiced loss prevention strategies
- Carried out transactions using a Point-of-Sale terminal
Service Assistant
Longhorn Steakhouse
Columbia, SC
01.2014 - 04.2015
- Delivered exceptional guest experiences through attentive service, quick response to issues, & proactively assessing guest needs
- Maintained cleanliness & appearance of common areas
Education
Bachelors of Arts - Public Health
The University of South Carolina
Columbia, SC 08.2010 - 12.2015
Skills
Customer service & retention
undefinedAccomplishments
- Certified Science Teacher in South Carolina (Grades 5-12)
- Licensed South Carolina Property & Casualty Insurance Producer
- Bachelor's Degree in Public Health from the University of South Carolina
Timeline
7th Grade Science Teacher
Kershaw County School District
07.2023 - Current
Certified Substitute Teacher
Kelly Services
12.2022 - 06.2023
At-Risk Site Lead, COVID Test & Vaccine Operations
MUSC
02.2022 - 10.2022
Personal Lines Account Manager
Mappus Insurance Agency, Inc
11.2019 - 12.2021
Customer Service Representative
Commercial Sales, Williams Insurance Team
11.2017 - 11.2019
Administrative Assistant
Bluff Road Auto Sales, LLC
10.2015 - 11.2017
Sales Associate
Buckle
04.2015 - 10.2015
Service Assistant
Longhorn Steakhouse
01.2014 - 04.2015
Bachelors of Arts - Public Health
The University of South Carolina
08.2010 - 12.2015
Tools
- Microsoft programs (Teams, Outlook, Word, PowerPoint, Excel, OneNote, etc)
- Google programs (Chrome, Gmail, Calendar, Sheets, Docs, Drive, etc)
- Adobe/PDFs
- EPIC
- Vertafore - QQCatalyst (Agency Management System)
- Admitted & Surplus Lines Insurance Carrier Systems (Travelers, Auto-Owners, Progressive, Nationwide, SageSure, Heritage, Frontline, St Johns, Lighthouse, UPC, Johnson & Johnson {MGA}, Hiscox, Burns & Wilcox, Berkshire Hathaway GUARD, SmartChoice, NFIP, FEMA via Bankers & American Bankers, Neptune Flood, Sterling Flood, Assurant Voyager Flood)
Tools
- Microsoft programs (Teams, Outlook, Word, PowerPoint, Excel, OneNote, etc)
- EPIC & RedCap
- Adobe/PDFs
- Google programs (Chrome, Gmail, Calendar, Sheets, Docs, Drive, etc)
- Canvas, PowerSchool, GoGuardian (via ClassLinks)
- Vertafore - QQCatalyst (Agency Management System)
- Admitted & Surplus Lines Insurance Carrier Systems (Travelers, Auto-Owners, Progressive, Nationwide, SageSure, Heritage, Frontline, St Johns, Lighthouse, UPC, Johnson & Johnson {MGA}, Hiscox, Burns & Wilcox, Berkshire Hathaway GUARD, SmartChoice, NFIP, FEMA via Bankers & American Bankers, Neptune Flood, Sterling Flood, Assurant Voyager Flood)
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