Katelyn Madere
Garyville,Louisiana
Summary
To find a career where I can one day have the opportunity to demonstrate my skills, so I can promote continual improvement and success within a business organization.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
First Heritage Credit LLC
Laplace, LA
10.2023 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Reviewed credit applications for risk factors and credit worthiness.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Submitted loan applications to underwriter for verification and recommendation.
Customer Service Representative
First Heritage Credit LLC
Laplace, LA
12.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
Sales associate
Torrid Clothing Store
Baton Rouge, LA
01.2020 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cook/Prep Cook/Dishwasher
Rotolo's Pizzeria
Reserve, LA
11.2019 - 01.2020
- Cook food
- Organize and stock items
- Keep the kitchen clean and organized
- Prep for cooking
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Education
High School Diploma -
Riverside Academy
Reserve, LA05.2014
Skills
- Audit Readiness
- Staff education and training
- Relationship building and management
- Financial Services Expertise
- Loan product expertise
- Assessment of Loan Requests
- Account collections
- Excellent work ethic
- Team player
- Verbal/written communication
Timeline
Assistant Branch Manager
First Heritage Credit LLC
10.2023 - Current
Customer Service Representative
First Heritage Credit LLC
12.2021 - 09.2023
Sales associate
Torrid Clothing Store
01.2020 - 02.2022
Cook/Prep Cook/Dishwasher
Rotolo's Pizzeria
11.2019 - 01.2020
High School Diploma -
Riverside Academy