Katelyn Mann
Rockport
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Resourceful Coordinator with a background providing office management and customer and administrative support. Organized and efficient in data entry with experience in data organization, proofreading, and word processing. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Account Manager
Veolia Water Technologies
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Created proposals for new and repeat customer business transactions.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Prepared weekly service reports on water sample lab results and delivered reports to various departments.
- Recommended ways to improve the customers systems to run efficiently.
Document Control Specialist
CC Polymers LLC
07.2023 - 08.2023
- Reviewed and verified project documents for completeness, format and compliance with template requirements.
- Worked closely with managers and supervisors to maintain and resolve document issues.
- Identified errors and advised on appropriate corrective measures to improve information details or processes.
- Properly uploaded documents into the software database.
- Organized, and maintained documents within the database.
Administrative Coordinator
Riot Platforms Inc
03.2023 - 07.2023
- Maintained office supplies by checking inventory and ordering items.
- Prepared agendas and took notes at meetings to archive proceedings.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
EDU Accounts
Apple
07.2022 - 01.2023
- Efficiently worked with customers on new account creation and account updates.
- Identified issues, analyzed information and provided solutions to customers account issues.
- Work with multiple departments to get the customers account issues and updates completed in a timely manner.
EDU Order Entry
Apple
01.2022 - 07.2022
- Actively worked on entering purchase orders in the system.
- Carried out admin daily duties accurately and efficiently.
- Answered constant flow of customer calls and handled concerns quickly.
Scheduler
Dental Whale
02.2021 - 06.2021
- Answering inbound patient calls in a friendly and courteous manner.
- Assisted in scheduling patients for specific dental appointment while filling out their profile and adding notes.
- Discussed any dental and insurance related questions with the patient.
Exercise Physiologist
Christus Spohn Cardiac Rehab
05.2018 - 10.2020
- Assisted patients through their exercise prescription.
- Customized exercise plan for each patient.
- Assisted in taking resting and exercising blood pressure, heart rate, edema and breath sounds.
- Performed electrode placement and EKG monitoring.
- Educated patients on risk factors, nutrition, exercise and heart health education.
Community Assistant
Sanctuary Lofts
10.2015 - 08.2017
- Offered positive, professional impressions to every customer by offering personalized support.
- Addressed problems in a patient manner to help the residents find a solution.
- Assisted with marketing residential living. Created spreadsheets on Excel and Microsoft Word.
- Trained new team members ways to exceed performance expectations.
Education
Bachelor of Science - Exercise And Sport Science, Health And Wellness
Texas State University
San Marcos, TX05.2018
Skills
- Data Entry and Maintenance
- Multitasking and Prioritization
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Order Processing
- Problem-Solving
- Time Management
- Records Management
- Document Control
- Client Relations
- Account development
- Customer Satisfaction
Timeline
Account Manager
Veolia Water Technologies
10.2023 - Current
Document Control Specialist
CC Polymers LLC
07.2023 - 08.2023
Administrative Coordinator
Riot Platforms Inc
03.2023 - 07.2023
EDU Accounts
Apple
07.2022 - 01.2023
EDU Order Entry
Apple
01.2022 - 07.2022
Scheduler
Dental Whale
02.2021 - 06.2021
Exercise Physiologist
Christus Spohn Cardiac Rehab
05.2018 - 10.2020
Community Assistant
Sanctuary Lofts
10.2015 - 08.2017
Bachelor of Science - Exercise And Sport Science, Health And Wellness
Texas State University
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