Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Martin

Salt Lake City,UT

Summary

Dynamic and results-driven professional with extensive experience in customer service, maintaining customer relationships, cross-selling, and team leadership. Proven ability in training staff and managing cash handling efficiently. Recognized for multitasking, implementing quality control measures, and keeping track of inventory, all while fostering strong collaborative relationships to drive team success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista Shift Lead

PJ's Coffee
09.2023 - 07.2025
  • Led daily operations, ensuring efficient workflow and optimal customer experience.
  • Trained and mentored new baristas on beverage preparation and customer service standards.
  • Managed inventory levels, placing orders to maintain stock of coffee and supplies.
  • Implemented quality control measures, enhancing consistency of beverage presentations.

Team Member

Freebirds World Burrito
02.2023 - 09.2023
  • Collaborated with team members to streamline daily operations and enhance workflow efficiency.
  • Assisted customers by providing product information and resolving inquiries effectively.
  • Maintained cleanliness and organization of work areas to uphold safety standards.
  • Operated point-of-sale systems accurately to process transactions and handle cash management.

Insurance Agent

Self-employeed
08.2022 - 02.2023
  • Educated clients on policy options, coverage details, and benefits to facilitate informed decision-making.
  • Analyzed client needs and provided tailored insurance solutions to meet individual requirements.
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.

Team Member

Schlotzsky's Deli
12.2021 - 11.2022
  • Supported inventory management by restocking shelves and conducting stock checks regularly.
  • Adapted quickly to new tasks and responsibilities, showcasing flexibility in a fast-paced environment.
  • Ensured compliance with company policies while delivering excellent customer service consistently.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Team Member

Drip N Roll
02.2021 - 09.2021
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Seasonal Worker

Five Below
10.2020 - 02.2021
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of sales floor and stockroom, ensuring efficient operations.
  • Operated point-of-sale systems accurately, processing transactions and managing cash effectively.
  • Collaborated with team members to restock merchandise, improving inventory availability for customers.

Education

BBA - Business

University of Utah
Salt Lake City, UT
05-2027

No Degree - General Studies

Collin County Community College
McKinney, TX

General Studies

McKinney North High School
McKinney, TX
05-2022

Skills

  • Cash handling proficiency
  • Cleanliness standards
  • Training staff members
  • Phone etiquette
  • Email correspondence
  • Data entry and analysis
  • Cross functional collaboration
  • POS system operation
  • Promotional strategies
  • Task delegation
  • Opening and closing procedures
  • Work station assignments

Certification

Manager's Food Handler Certification

Timeline

Barista Shift Lead

PJ's Coffee
09.2023 - 07.2025

Team Member

Freebirds World Burrito
02.2023 - 09.2023

Insurance Agent

Self-employeed
08.2022 - 02.2023

Team Member

Schlotzsky's Deli
12.2021 - 11.2022

Team Member

Drip N Roll
02.2021 - 09.2021

Seasonal Worker

Five Below
10.2020 - 02.2021

BBA - Business

University of Utah

No Degree - General Studies

Collin County Community College

General Studies

McKinney North High School

Similar Profiles

CREATE PROFILE
Katelyn Martin