Katelyn Matthews
San Marcos,TX
Summary
Enthusiastic Customer Sales Associate keen to provide shoppers with exceptional products and enjoyable retail experiences. Supports prescribed business goals through positive customer interactions and natural conversation. Talented at achieving sales goals without pushing or alienating retail clients.
Overview
7
7
years of professional experience
Work History
Social Media Reporter
Agricultural Mechanics Association
05.2023 - 05.2025
- Utilized social listening tools to monitor brand mentions and sentiment, addressing any negative feedback promptly and professionally.
- Increased following by consistently interacting with the online community through comments, direct messages, and shared content.
- Managed social media accounts efficiently, maintaining a consistent posting schedule for optimal audience engagement.
University Student Assistant (USA)
San Antonio, Austin, and Houston Rodeos
02.2023 - 02.2025
- Assisted judges by coordinating exhibit setup, facilitating discussions, and ensuring evaluations followed event guidelines.
- Maintained accurate records of participant details, scores, and feedback to support timely and organized reporting.
- Collaborated with event staff to manage logistics, resolve issues quickly, and provide a positive experience for all participants.
Sales Associate/Acting Department Head
Atwoods Ranch & Home
01.2022 - 11.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Coordinated the care of live animals in our store and educated potential customers on the care of said animals.
Receptionist
Happy Tails Complete Petcare
06.2018 - 01.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Science - Agriculture - Agricultural Mechanics Concentration
Texas State University
San Marcos, TX12-2025
General Studies -
Tarrant County Community College
Fort Worth, TX12-2022
General Studies -
Mansfield Legacy High School
Mansfield, TX05-2021
Skills
- Social Media
- Team Cooperation
- Photography
- General Mechanics
- Communication Skills
- Problem Solving
- Negotiation
- Retail Sales
Timeline
Social Media Reporter
Agricultural Mechanics Association
05.2023 - 05.2025
University Student Assistant (USA)
San Antonio, Austin, and Houston Rodeos
02.2023 - 02.2025
Sales Associate/Acting Department Head
Atwoods Ranch & Home
01.2022 - 11.2022
Receptionist
Happy Tails Complete Petcare
06.2018 - 01.2022
Bachelor of Science - Agriculture - Agricultural Mechanics Concentration
Texas State University
General Studies -
Tarrant County Community College
General Studies -
Mansfield Legacy High School
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