Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Work Availability
Accomplishments
Software
Hi, I’m

REBECCA RAINBOLT SALLEY

CUSTOMER SUPPORT AND RETENTION
Lakewood,Colorado
REBECCA RAINBOLT SALLEY

Summary

  • This individual is a highly accomplished and experienced expert who has a remarkable talent for establishing and cultivating meaningful relationships with individuals from diverse backgrounds. Their ability to make sound, independent decisions and exercise good judgment has played a pivotal role in the continuous success and expansion of the company. They hold a strong commitment to applying their comprehensive training, monitoring, and motivational skills to drive employee engagement, improve performance, and foster a positive and efficient work environment.
  • Moreover, this individual brings a wealth of knowledge and expertise as a Social Media Manager, with a demonstrated track record of implementing highly effective social media strategies across various platforms. They have exceptional time management and collaboration skills, which enable them to quickly adapt to new information and branding changes, consistently surpassing targets for engagement, acquisition, and retention.

Overview

13
years of professional experience
1
Certification

Work History

EatSweetLogic

Remote Social Media Manager/Social Media Content Creator
07.2022 - 09.2024

Job overview

  • Analyzed and reported social media and online marketing campaign results.
  • Cultivated strong corporate image and identity with clear branding.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Authored fresh and engaging press releases and prepared complete press kits.
  • Created and implemented impactful strategies to increase company brand awareness and engagement.

TurboTax

Remote Customer Service Representative
02.2023 - 05.2023

Job overview

  • Provided comprehensive customer support for TurboTax products remotely, including troubleshooting technical issues, assisting with software navigation, and offering tax advice, thereby enhancing customer satisfaction and loyalty.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.

Dazzling Cleans LLC

CEO
10.2016 - 08.2021

Job overview

  • Spearheaded the strategic direction and operational management of Dazzling Cleans LLC, leading business development, client acquisition, financial planning, and employee supervision to drive business growth and profitability.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Amico Corporation

Customer Service Representative Specialist
07.2013 - 09.2016

Job overview

  • Effectively managed customer inquiries and complaints, provided product/service information, and resolved any emerging problems that customer accounts might face with accuracy and efficiency at Amico Corporation.

EchoStar

Customer Service Specialist
07.2011 - 03.2013

Job overview

  • Managed and resolved customer inquiries, complaints, and technical issues while providing exceptional customer service, maintaining a high level of product knowledge, and fostering positive relationships with customers at EchoStar.

Education

Colorado Christian University
Denver, CO

Bachelor of Arts from Communication And Rhetoric
08.2026

University Overview

  • https://gamma.app/docs/Welcome-to-My-Portfolio-8d1av9alk1cv88p


    my portfolio
    https://new.express.adobe.com/webpage/qAoCblK4dser5

Full Sail University
Winter Park, FL

Bachelor's from Creative Writing
09.2025

University Overview

  • Awarded [Certificate Of Completion] from Adobe in

Digital Portfolios

Red Rocks Community College
Lakewood, CO

Associate In Art from Visual And Performing Arts
05.2012

Hewitt-Trussville High School
Trussville, AL

Diploma from General Studies
05.1997

Skills

  • Committed Customer Support Expert
    Familiarity with Service Implementation
    Demonstrated Ability to Handle Multiple Tasks
    Nurturing Professional Connections
    Enhancing Profit-Making Potential
    Generating Business Success
    Providing Long-Term Customer Contentment
    Providing Exceptional Service
    Unmatched Assistance
    Excellence in Customer Care
    Possible Alternatives
    Understanding and Addressing Customer Concerns
    Identifying the Source of Issues
    Resolving Feedback on Products or Services
    Promptly Responding to Customer Calls
    Providing Guidance and Aid to Clients
    Boosting Overall Effectiveness
  • Organizational Skills
  • Trend Monitoring
  • Email Marketing
  • Content Creation
  • Public Speaking
  • Analytics and Reporting
  • Multimedia production
  • Event Management
  • Strategic Networking
  • Progress Tracking
  • Verbal and written communication
  • Content and digital asset management
  • Photo and Video Editing
  • Community Management
  • Lead Development
  • Content Strategy
  • Platform Expertise
  • Analytical Skills
  • Campaign Management
  • Goal Setting
  • Relationship Building
  • Social Media
  • Interpersonal Communication
  • Problem-Solving
  • Content scheduling
  • Critical Thinking
  • Time management abilities
  • Twitter, TikTok, Pinterest, Clubhouse
  • Social Media Management
  • Social media coordination
  • Post Optimization
  • Influencer Marketing
  • Self Motivation
  • Marketing Analytics
  • Managing Complaints
  • Search Engine Optimization (SEO)
  • Goal Planning
  • SEO Optimization
  • Effective Communication
  • Social Justice Advocacy
  • Positive Attitude
  • Influencer Collaboration
  • Multitasking
  • Multitasking Abilities
  • Stock Photography
  • Professionalism
  • Brand Promotion
  • Hashtag Research
  • Event Planning
  • Brand Awareness
  • Social Media and Promotions
  • Account Management
  • Online presence monitoring
  • Problem-solving aptitude
  • Team building
  • Community Engagement
  • Analytical Thinking
  • Written Communication
  • Adobe Creative Suite
  • Brand Management
  • Digital Media
  • Adaptability
  • Progress Monitoring
  • Professional Demeanor
  • Media Relations
  • Active Listening
  • Audience Engagement
  • Interpersonal Skills
  • Problem-solving abilities
  • Decision-Making
  • Social Media Copywriting
  • Visual design
  • Teamwork and Collaboration
  • Crafting responses
  • Facebook, Instagram, LinkedIn
  • User Generated Content
  • Media Kit Creation

Certification

Digital Portfolios/Adobe/1/2024

Additional Information

  • https://gamma.app/docs/Welcome-to-My-Portfolio-8d1av9alk1cv88p
  • My portfolio
    https://new.express.adobe.com/webpage/qAoCblK4dser5
  • https://www.Linkedin.com/in/SalleyReb78

Timeline

Remote Customer Service Representative

TurboTax
02.2023 - 05.2023

Remote Social Media Manager/Social Media Content Creator

EatSweetLogic
07.2022 - 09.2024

CEO

Dazzling Cleans LLC
10.2016 - 08.2021

Customer Service Representative Specialist

Amico Corporation
07.2013 - 09.2016

Customer Service Specialist

EchoStar
07.2011 - 03.2013

Colorado Christian University

Bachelor of Arts from Communication And Rhetoric

Full Sail University

Bachelor's from Creative Writing

Red Rocks Community College

Associate In Art from Visual And Performing Arts

Hewitt-Trussville High School

Diploma from General Studies
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 42 staff members.
  • Uncovered and address excessive expenses for equipment and monthly supplies, resulting in a monthly savings of more than $100!
  • By implementing efficient cleaning procedures, we have been able to reduce the time spent at clients' houses, giving us the opportunity to complete additional tasks and surpass their expectations. As a result, we have gained their loyalty and continued business for years to come!

Software

Microsoft Business Apps and Software

Adobe Creative Cloud Apps

Turbo tax and QuickBooks

Zendesk

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REBECCA RAINBOLT SALLEYCUSTOMER SUPPORT AND RETENTION