Katelyn McNally
Lincoln,NE
Summary
Organized and resourceful Retail Professional with 8+ years in fast-paced customer setting. Seeking to leverage background in high-level organizational skills and outstanding customer service to improve efficiency and customer experience in a new atmosphere.
Overview
9
9
years of professional experience
Work History
Stylist Sales Associate
Dillard's
Lincoln, Nebraska
07.2021 - Current
- Guided customers in selecting apparel and accessories tailored to their specific occasions.
- Executed accurate transactions using point-of-sale systems and maintained strict cash handling procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Boosted sales by educating clients on merchandise, events and upcoming promotions.
- Resolved customer complaints professionally and courteously, ensuring adherence to company policies.
Merchandise and Sales Associate
TJ Maxx
Lincoln, Nebraska
11.2018 - 07.2021
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance shopping experience.
- Trained new staff on store policies and procedures.
- Answered incoming telephone calls to provide store, products and services information.
Hostess
Cracker Barrel Restaurant
Lincoln, Nebraska
06.2017 - 05.2018
- Welcomed guests and managed seating arrangements to optimize guest flow.
- Coordinated wait times while providing clear updates to enhance guest experience.
- Handled reservations and special requests to ensure guest satisfaction.
- Assisted servers with menu knowledge and dining room flow.
- Maintained cleanliness and organization of the front-of-house area.
Education
Some College (No Degree) - Psychology
Southeast Community College
Lincoln, NESome College (No Degree) - Psychology
University of Nebraska, Lincoln
Lincoln, NESkills
- Attention to detail
- Telephone etiquette
- Adaptability
- Team collaboration
- Time management
- Customer service
- Problem-solving aptitude
Timeline
Stylist Sales Associate
Dillard's
07.2021 - Current
Merchandise and Sales Associate
TJ Maxx
11.2018 - 07.2021
Hostess
Cracker Barrel Restaurant
06.2017 - 05.2018
Some College (No Degree) - Psychology
Southeast Community College
Some College (No Degree) - Psychology
University of Nebraska, Lincoln