Katelyn McQuade
Vernon,New Jersey
Summary
Dedicated customer service professional with proven skills in problem-solving and multitasking. Committed to enhancing customer satisfaction and fostering teamwork in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Yard House Restaurant
Wayne, New Jersey
08.2025 - Current
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Initiated customer interactions to enhance their dining experience., answered questions, and recommended specials to increase profits.
- Handled customer inquiries and resolved issues efficiently during service.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Effectively multitasked within fast-paced environment.
- Developed good working relationships with fellow employees through effective communication.
Assistant Manager
Playa Bowls
Pompton Plains, New Jersey
03.2019 - 12.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL12-2025
Skills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Data analysis
- Scheduling management
Timeline
Server/Bartender
Yard House Restaurant
08.2025 - Current
Assistant Manager
Playa Bowls
03.2019 - 12.2023
Bachelor of Arts - Psychology
Florida Atlantic University