Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Katelyn Moore

Memphis,TN

Summary

Industrious and enthusiastic coordinator/manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving guests' issues to maximize satisfaction and meet targeted service level.

Overview

7
7
years of professional experience

Work History

Community Engagement Coordinator- Camp and Scouts

MoSH
Memphis, TN
01.2022 - Current
  • Spoke at public events, evangelizing for organizational goals and interests.
  • Developed classes and events fostering loyalty and educating groups about offerings.
  • Assisted with business communications via email, social media and mailings.
  • Recruited and managed volunteer teams.
  • Trained team leaders to oversee volunteers and organization members during special events.
  • Cross-trained existing employees to maximize team agility and performance.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
  • Developed and directed programs suitable for children between ages of 4 and 16.
  • Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
  • Wrote and implemented camp programs.
  • Wrote lesson plans for a variety of different ages.

Educator

The Memphis Zoo - Exhibit Guide
Memphis, TN, TN
03.2021 - 12.2021
  • Educated the public about several different species including Giraffes, Kangaroos, Hippos, Okapi, Flamingos, and many other exotic species of animals
  • Conducted giraffe feeding on the giraffe deck, while educating the guests about giraffes and other African Animals
  • Worked in "The Kangaroo Exhibit' answering guest's questions about kangaroos and other marsupials
  • Acted as the "shift closer", in charge of closing animal exhibits and reported to keepers
  • Interpreted with several different artifacts including skulls, pelts, and other artifacts
  • Educated guests about the AZA and SSP programs at the Memphis Zoo
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
  • Collected animal waste produced on walks and discarded properly.

Teacher Naturalist- Team Lead

MoSH-Lichterman Nature Center
Memphis, TN
12.2018 - 12.2021
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization
  • Fostered team collaboration between students through group projects for STEM research
  • Evaluated and wrote lesson plans and course content to facilitate and moderate classroom discussions and student centered learning
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
  • Development and planning of STEAM, Nature Explorers and Winter Break Camps for Camp Lichterman
  • Development and planning of STEAM lab programs and school field trips serving the Mid-south including Arkansas and Mississippi
  • Guest services representative as needed
  • Formal training on exotic mammals, amphibians, arachnids, insects, and several different types of snakes, lizards, and other reptile species
  • Teaching outdoors and in inclement weather conditions while handling animals and groups of students
  • Planned activities and nature hikes to educate children and adults about issues facing local habitats.
  • Reported on updates to project specifications and progress.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Supervised other Teacher/Naturalists and provided feedback when needed.

Memphis Zoo - Louisiana Pine Snake Internship
Memphis, TN
03.2021 - 09.2021
  • Followed specific food and water schedules for different animal species
  • Monitored animals for behavioral problems and signs of health issues
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments
  • Observed animal details such as size, condition, behavior and eating habits and documented data
  • Documented animals' weight, size and condition in computer system for review by senior staff
  • Cleaned enclosures and monitored enclosure temperatures, humidity, and provided food and water to over 150 snakes.

Volunteer

Memphis Zoo
Memphis, TN
06.2018 - 12.2018
  • Collaborated with adults and children to provide a safe and educational experience
  • Controlled the flow of patrons attending various events
  • Educated guests on certain species that were located at the "Memphis Zoo".

Tractor Supply - Team Member

Millington, Tennessee
09.2017 - 09.2018
  • Sought out ways to go above and beyond job requirements
  • Learned all required tasks quickly to maximize performance
  • Pursued learning opportunities to advance knowledge as a senior team member
  • Resolved issues in a timely manner to maintain productivity goals
  • Contributed to team success by completing jobs quickly and accurately
  • Placed special merchandise orders for customers
  • Communicated with and supported sales, marketing and administrative teams
  • Welcomed customers into the store and helped them locate items
  • Answered customer questions about product availability and shipment times
  • Directed calls to appropriate individuals and departments
  • Answered customer questions regarding merchandise and pricing
  • Cleaned and organized the store, including the checkout desk and displays
  • Stocked and replenished merchandise according to store merchandising layouts
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Created and maintained an organized database to develop promotional sales.

North Shelby Animal Hospital
Millington, TN
07.2016 - 08.2016
  • Performed custodial work related to animal care
  • Provided technical assistance to veterinary staff as needed
  • Monitored medical procedures
  • Communicated with clients
  • Attended farm calls with Veterinarian for routine and emergency care.

Equestrian Center Assistant

Judson College
Marion, AL
09.2015 - 06.2016
  • Followed and instructed the best standards and practices of horse training, management and safety
  • Assisted in grooming, exercising horses and other barn chores
  • Was responsible for the health and safety of the horses and students
  • Assisted in maintaining the Stables, including stalls, pastures, paddocks, pens, and other stable facilities
  • Assisted Equine Coordinator in stable processes and procedures, including cleaning of stalls, keeping stable neat and organized and working
  • Assisted with other farm work, demonstrations and public education as needed
  • Displayed teamwork and great guest service while interacting with the public in a friendly and engaging manner
  • Ensured work area and equipment are in safe and reliable working order
  • Assisted Judson College in preparation of the riding facility for the IHSA competition which included the following schools: Berry College, University of Alabama, Mississippi State, University of Georgia, and Auburn University.

Education

Master of Science - One Health , Restoration Ecology

Auburn University
12.2020

Bachelor of Science - Biology and Equine Science

Judson College
2017

Associate of Science - Agriculture

Dyersburg State Community College
2015

Skills

  • Experience in teaching water ecology
  • Over three years of camp experience
  • Experience in building lesson plans and build STEAM camps
  • Experience in AZA accredited zoos
  • Experience in animal care, husbandry, and animal management
  • Over three years in exotic animal experience
  • Self-learner and team builder
  • Eager to learn and educate knowledge to others
  • Goal driven and excellent communication skills
  • Good understanding of animal health and welfare
  • Broad laboratory skills
  • Experience in animal presentations and knowledge of a variety of animals
  • Skilled in Microsoft Office
  • Focused on positive communication
  • Unparalleled attention to detail and strong problem solver
  • Over five years of supervisory experience

Affiliations

Member of the American Alliance of Museums

Member of The American Association of Zoos and Aquariums

Timeline

Community Engagement Coordinator- Camp and Scouts

MoSH
01.2022 - Current

Educator

The Memphis Zoo - Exhibit Guide
03.2021 - 12.2021

Memphis Zoo - Louisiana Pine Snake Internship
03.2021 - 09.2021

Teacher Naturalist- Team Lead

MoSH-Lichterman Nature Center
12.2018 - 12.2021

Volunteer

Memphis Zoo
06.2018 - 12.2018

Tractor Supply - Team Member

09.2017 - 09.2018

North Shelby Animal Hospital
07.2016 - 08.2016

Equestrian Center Assistant

Judson College
09.2015 - 06.2016

Master of Science - One Health , Restoration Ecology

Auburn University

Bachelor of Science - Biology and Equine Science

Judson College

Associate of Science - Agriculture

Dyersburg State Community College

Similar Profiles

CREATE PROFILE