Katelyn Muñoz
Stayton,OR
Summary
Dedicated Claims Assistant with a proven track record in processing and reviewing documents while collaborating effectively with team members. Demonstrates strong judgment in prioritizing tasks to ensure efficiency. Known for being well-organized and diligent, with excellent written and verbal communication skills.
Overview
8
8
years of professional experience
Work History
Claims Assistant
Saif Corp
07.2022 - Current
- Prepared files, letters, and notices.
- Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Collaborate effectively with my team to ensure that tasks are completed on time and with precision, providing assistance whenever it’s needed.
- Conduct closure audits with precision and confidence.
Billing Specialist
Santiam Hospital
Stayton, OR
09.2018 - 06.2022
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
- Collaborated effectively with workers' compensation, liability, and commercial insurers to secure timely and accurate payments.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify the correct billing of insurance carriers.
- Worked denials for all my accounts and filed appeals for positive outcomes.
Admissions Clerk
Santiam Hospital
Stayton, OR
01.2018 - 09.2018
- Greeted patients warmly to increase comfort and create rapport.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Safeguarded patient data in compliance with HIPAA and hospitals policies.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Accurately inputted patient and insurance information into company's computer system using Healthland/Centriq.
Dietary Aide
Santiam Hospital
Stayton, OR
11.2016 - 01.2018
- Served meals to patients by established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils, and kitchen equipment in a commercial dishwasher.
- Maintained strict levels of cleanliness .
Education
No Degree - General Studies Classes
Chemeketa Community College
Salem, ORHigh School Diploma -
Cascade High School
Turner, OR06.2014
Skills
- Claim Processing
- Billing Dispute Resolution
- Medical Billing and Collections
- Data Entry
- Written Communication
- Microsoft Excel
- Claim investigation
- Time management
- Highly motivated
- Critical thinking
Timeline
Claims Assistant
Saif Corp
07.2022 - Current
Billing Specialist
Santiam Hospital
09.2018 - 06.2022
Admissions Clerk
Santiam Hospital
01.2018 - 09.2018
Dietary Aide
Santiam Hospital
11.2016 - 01.2018
No Degree - General Studies Classes
Chemeketa Community College
High School Diploma -
Cascade High School