Katelyn Nauss
Lee
Summary
Dedicated maintenance assistant with proven skills in customer service and problem resolution. Expertise in conducting vehicle inspections and collaborating with teams to enhance service quality. Capable of communication with customers to help resolve issues and conflicts.
Overview
1
1
year of professional experience
Work History
Jumper/Maintenance Assistant
FedEx (DHR Logistics)
Norfolk, VA
11.2025 - 06.2026
- Documented maintenance activities accurately, ensuring clear communication regarding equipment status.
- Adapted quickly to changing priorities, demonstrating flexibility in a dynamic work environment.
- Conducted vehicle inspections to maintain operational readiness and safety compliance.
- Delivered packages efficiently while adhering to safety protocols
- Communicated effectively with customers regarding delivery status and inquiries.
- Collaborated with team members to enhance service quality and resolve delivery issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
Education
High School Diploma -
James Madison Preparatory High School
Madison, Fl05-2025
Skills
- Cleaning and sanitizing
- Customer service
- Data entry
- Problem resolution
- Complaint handling
- Complaint resolution
Languages
English
Native or Bilingual
Timeline
Jumper/Maintenance Assistant
FedEx (DHR Logistics)
11.2025 - 06.2026
High School Diploma -
James Madison Preparatory High School