Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Katelyn Nicolosi

Katelyn Nicolosi

Myrtle Beach,SC

Summary

Driven by a results-focused approach at Best Buy, I enhanced customer satisfaction and streamlined resolution processes, demonstrating exceptional problem-solving and computer skills. My ability to mentor and influence teams led to significant efficiency improvements and a customer-centric reputation, underlining my adaptability and commitment to excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Large Product Fulfillment Resolution

Best Buy
12.2021 - Current
  • Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
  • Implemented new procedures that resulted in improved efficiency and effectiveness of the resolutions process.
  • Contributed significantly towards enhancing the reputation of the company as a customer-centric organization by focusing on prompt and effective resolutions.
  • Introduced new tools that streamlined the workflow for managing resolutions, saving time and resources for the team.
  • Streamlined resolution processes for quicker response times and increased customer satisfaction.
  • Manage at minimum 20 open chats or emails daily

Customer Care Specialist Lvl 1 & Lvl 2

Best Buy
11.2020 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Provided customers with detailed information on company products, services and materials.
  • Provided exceptional support during high call volume periods, maintaining professional demeanor under pressure.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.

Major Appliance Sales & Customer Service

Best Buy
10.2015 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

No Degree - Criminal Justice CSI

Horry Georgetown Technical College, Myrtle Beach, SC
06.2010

Skills

  • Coaching and Mentoring
  • Assertiveness
  • Influencing skills
  • Task Delegation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Computer Skills
  • Adaptability and Flexibility

Additional Information

BRAND

I live both my personal and work life with the goal of creating an environment of safety and open and honest communication for both my peers and customers by being transparent and respectful to everyone around me. I do this by following our core values of Being Human while learning from challenge and change. My goal is to be a consistent and reliable source for my leaders, peers, and customers. I pride myself on showing up genuinely in every situation. I strive to uphold these high standards, for myself and my work, in how I show up daily. I make myself available to be a mentor and guide for my peers. I am always looking for new learning opportunities for growth within Best Buy's communities and guidelines.

VISION:

I am dedicated to working with my team to help cultivate a culture where everyone feels welcomed and included. I communicate with my peers, leaders, and customers in a way that conveys my openness to supporting whatever they may need. I am committed to developing myself into a leader that will ensure shared success in all facets of the business. The work I do allows me to play the role of a hero for my customers, which in turn gives them confidence, faith, and trust in our company as a whole. I know that with my continued growth and development, I am able to make a positive impact on the business and all communities I am a part of.

Timeline

Large Product Fulfillment Resolution - Best Buy
12.2021 - Current
Customer Care Specialist Lvl 1 & Lvl 2 - Best Buy
11.2020 - 12.2021
Major Appliance Sales & Customer Service - Best Buy
10.2015 - 11.2020
Horry Georgetown Technical College - No Degree, Criminal Justice CSI

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Katelyn Nicolosi