Katelyn Noell
Hickory,NC
Summary
Enthusiastic Community Leadership Professional with a Bachelor’s degree in Nonprofit and Community Leadership and a minor in Psychology. Managed clerical functions, project support, and schedule management while supporting clients as a Home Health Aide. Delivered exceptional client support and behavior intervention through effective communication and relationship-building. Notable impact includes improved patient satisfaction and well-being through personalized care plans.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Home Care Professional
Home Instead
Hickory, Nc
03.2026 - Current
- Provided compassionate personal care to clients in their homes.
- Assisted clients with daily living activities such as bathing and dressing.
- Maintained a clean and safe environment for clients at home.
- Communicated effectively with families about client needs and preferences.
- Supported clients in social activities to enhance their well-being and independence.
- Documented care activities accurately in compliance with company policies.
- Responded quickly to emergency situations by following established protocols.
- Provided emotional support to patients and their families during difficult times.
Inbound Sales Representative
Concentrix
Hickory, USA
01.2025 - 03.2026
- Serve as the primary point of contact for customers during inbound calls, delivering friendly, professional, and solution-oriented service.
- Assisted customers with product inquiries, order placement, and billing questions while maintaining a calm, customer-focused approach to enhance overall service experience.
- Assist customers with product and service inquiries, order placement, billing questions, and accounting needs while maintaining a calm, customer-focused approach.
- Resolved customer concerns efficiently, ensuring satisfaction and fostering long-term loyalty through effective problem-solving.
- Maintain thorough knowledge of company products, services, pricing, and promotions to provide accurate and confident support.
- Document customer interactions and follow-up actions to ensure seamless service and proper resolution.
- Interacted with customers to gather feedback and enhance service offerings. to gather insights for personalized product recommendations. to identify needs and provide tailored product solutions.
Registered Behavior Technician (RBT)
Positve Behavior Supports
, USA
02.2023 - 12.2025
- Implemented individualized behavior intervention plans under BCBA supervision, ensuring consistency, accuracy, and safety.
- Implemented individualized behavior intervention plans under BCBA supervision, enhancing therapy effectiveness and client engagement.
- Delivered support that improved clients' communication, social, emotional, and daily living skills.
- Collected detailed session data and documented progress to inform treatment adjustments and demonstrate client advancement.
- Collaborated with families, caregivers, and clinical teams to maintain clear communication and promote client success.
- Adapted strategies in real time to address clients' needs, fostering a supportive environment for positive behavioral change.
Volunteer & Client Management
Community Housing Coalition
Marshall, USA
08.2022 - 12.2023
- Provided customer-centered support to clients and volunteers, ensuring clear communication and a welcoming environment.
- Coordinated volunteer schedules and tracked participation, enhancing support for community housing projects.
- Assisted families in completing housing applications and securing resources.
- Developed promotional materials and facilitated outreach efforts to increase awareness of the organization's mission.
- Engaged in regular meetings to strategize solutions for housing challenges faced by the community.
- Shadowed staff to gain hands-on experience in client services, case management, and community relations.
- Documented meeting notes and contributed ideas during team discussions, demonstrating strong communication and problem-solving skills.
- Participated in meetings to devise strategies addressing housing challenges in the community.
- Executed tasks as directed by supervisors to ensure project completion. from supervisors to complete assigned tasks efficiently. from supervisors and completed tasks within appropriate timeframe.
First-Year Experience College Mentor
Mars Hill University
Mars Hill, USA
08.2021 - 05.2023
- Guided first-year students through academic and personal transitions, fostering their adaptation and success.
- Monitored student progress through regular meetings, phone calls, and check-ins, ensuring ongoing support and accountability.
- Coordinated and delivered workshops and programs focused on student development, time management, and campus involvement.
- Acted as a resource for questions, concerns, and academic referrals, helping students build confidence and independence.
Education
Bachelor of Arts - Non Profits And Psychology
Mars Hill University
Mars Hill, USA 08.2020 - 05.2024
Newton Conover High School
Newton , NcSkills
- Personal assistance
- Care plan documentation
- Client data management
- Crisis intervention
- Client risk management
- Cognitive, Physical, Emotional, Nutritional and Behavioral support
- Meal planning
- Hygiene and bathroom assistance
- Mobility assistance
- Time Management & Multitasking
- Digital documentation
- Active listening
- Empathetic caregiving
Hobbies and Interests
- Volunteering
- Mental Health Advocacy
- Reading
- Music
- Community Engagement
Certifications And Honors
- CPR Certified (2023-2024)
- National Technical Honor Society Member
- Bonner Scholarship Program Graduate
Timeline
Home Care Professional
Home Instead
03.2026 - Current
Inbound Sales Representative
Concentrix
01.2025 - 03.2026
Registered Behavior Technician (RBT)
Positve Behavior Supports
02.2023 - 12.2025
Volunteer & Client Management
Community Housing Coalition
08.2022 - 12.2023
First-Year Experience College Mentor
Mars Hill University
08.2021 - 05.2023
Bachelor of Arts - Non Profits And Psychology
Mars Hill University
08.2020 - 05.2024
Newton Conover High School