Hi, I’m
Katelyn Novak
Greenwood
Summary
Proven Busser/Server at BWs Pub & Grill, adept in high-volume dining and exceptional customer service. Excelled in team collaboration and efficient table clearing, enhancing guest experiences. Trained new staff, showcasing strong work ethic and attention to detail. Achieved significant productivity improvements, ensuring seamless service transitions and cultivating loyal customer relationships.
Overview
4
years of professional experience
Work History
BWs Pub & Grill
Busser/Server
07.2021 - Current
Job overview
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Nebraska Wesleyan UniversityLincoln, NE
Bachelor of Arts from Music Education
05-2028
Ashland-GreenwoodAshland, NE
High School Diploma
05-2024
Skills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Table bussing
- Decision-making
- Team collaboration
- Cleaning procedures
- Resourcefulness
- Cleanliness maintenance
- Food running
- Workplace safety
- Effective problem solving
- Efficient table clearing
- Guest relations
- Restaurant etiquette
- Food safety
- Server support
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Menu memorization
- High volume dining
- Performance improvement
- Suggestive selling
- Relationship management
Languages
German
Elementary
Timeline
Busser/Server
BWs Pub & Grill
07.2021 - Current
Nebraska Wesleyan University
Bachelor of Arts from Music Education
Ashland-Greenwood
High School Diploma
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