Katelyn Ochoa
Mount Juliet,TN
Summary
Seeking a full-time career in the Healthcare field that would afford me the opportunity for growth and advancement. Hardworking and passionate job seeker with strong organizational skills and excellent customer service.
Overview
12
12
years of professional experience
Work History
Cashier/Barista
Starbucks
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Work in fast paced environment with maintaining excellent customer service..
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Head Cashier/Customer Service Representative
Lowes Home Improvement Stores
05.2022 - 10.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked closely with team members from other departments.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Pharmacy Technician
CVS Pharmacy
09.2016 - 11.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Visual Merchandising Specialist
Forever 21
02.2013 - 05.2014
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Customer Service
Forever 21
08.2012 - 02.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Wilson Central High School
Lebanon, TN05.2012
Skills
- Excellent Customer Service Skills
- Positive Attitude
- Strong Computer Skills
- Able to work in a fast paced environment
- Attention to detail
- Able to multitask
- Fast Learner
Timeline
Cashier/Barista
Starbucks
01.2024 - Current
Head Cashier/Customer Service Representative
Lowes Home Improvement Stores
05.2022 - 10.2023
Pharmacy Technician
CVS Pharmacy
09.2016 - 11.2019
Visual Merchandising Specialist
Forever 21
02.2013 - 05.2014
Customer Service
Forever 21
08.2012 - 02.2013
High School Diploma -
Wilson Central High School
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