Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Katelyn Ossana

Olathe,KS

Summary

Offering positive attitude and strong desire to contribute to wellness-focused environment. Brings understanding of holistic treatments and excellent communication skills. Ready to use and develop customer service and organizational skills in Dental Receptionist role.

Overview

3
3
years of professional experience

Work History

Spa Consultant

Glo Tanning
09.2024 - Current
  • Advised clients on spa services and treatments tailored to individual needs
  • Assisted in developing promotional strategies to enhance service visibility
  • Conducted product demonstrations, educating clients on benefits and usage
  • Managed appointment scheduling, ensuring optimal resource allocation for services
  • Collaborated with team members to refine service delivery processes
  • Resolved customer inquiries, fostering positive relationships and repeat business
  • Implemented feedback mechanisms to improve client satisfaction and service quality
  • Implemented rigorous cleanliness and hygiene protocols, maintaining a consistently pristine facility environment.
  • Developed targeted marketing campaigns to attract new clientele and generate additional revenue.
  • Created customized wellness programs tailored to individual client needs, boosting satisfaction levels among repeat customers.
  • Trained spa staff in advanced techniques, resulting in improved client retention rates.

Server

Spin Pizza
08.2022 - 02.2023
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Hostess

Red Robin
04.2022 - 08.2022
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.

Education

High School -

Olathe South Sr High School
Olathe, KS
05.2025

No Degree - Dental Hygiene

Johnson County Community College
Overland Park, KS
05-2027

Skills

  • Delivered clear and professional communication with clients and team members
  • Maintained in-depth knowledge of spa products and services
  • Team leadership and motivation
  • Health and safety compliance
  • Skincare treatment proficiency
  • Spa software proficiency
  • Spa management expertise
  • Worked closely with team members to maintain a smooth and welcoming environment
  • Customer service
  • Problem-solving abilities
  • Organizational skills
  • Excellent communication

Accomplishments

  • Completed Glo Tanning, Spa Consultant training
  • Completed 3 years of American Sign Language

Interests

  • Studying to become a pediatric Dental Hygienist at JCCC

Timeline

Spa Consultant

Glo Tanning
09.2024 - Current

Server

Spin Pizza
08.2022 - 02.2023

Hostess

Red Robin
04.2022 - 08.2022

High School -

Olathe South Sr High School

No Degree - Dental Hygiene

Johnson County Community College

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