Katelyn Anstaett
Dallas–Fort Worth,TX
Summary
Results-driven Operations Leader with experience in scaling multi-unit service businesses. Advanced from Licensed Esthetician to District Managing Partner within two years, overseeing four locations and leading a team of 40. Skilled in recruiting and developing talent, launching new sites, and enhancing operational performance to drive sustainable growth.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
District Managing Partner
Mod Facial + Massage
05.2025 - Current
- Led operational strategy across four high-volume business locations, supervising 40 employees to enhance service delivery.
- Partnered with ownership on expansion, staffing strategy, and operational execution to align resources with business goals.
- Analyze KPIs including membership conversion, utilization, retail performance, retention, staffing, and productivity.
- Developed managers through targeted coaching and leadership training, fostering a culture of accountability.
- Design scalable systems and operational processes that improve consistency across locations.
Manager
Mod Facial + Massage
10.2024 - 05.2025
- Managed hiring, scheduling, coaching, and performance management to ensure operational excellence.
- Led day-to-day operations for high-volume location, enhancing employee engagement and customer experience.
- Managed daily operations of facial and massage services.
- Supervised staff and provided training for service excellence.
- Developed and implemented customer service protocols for enhanced experiences.
Licensed Esthetician
Mod Facial + Massage
10.2023 - 10.2024
- Provided personalized skincare consultations to assess client needs.
- Performed facials using high-quality products and techniques.
- Educated clients on skincare routines and product usage.
- Delivered exceptional client experiences, leading to rapid promotion into management.
Server
Yard House
01.2020 - 01.2023
Licensed Esthetician
Massage Envy
01.2021 - 01.2022
Education
Esthetics Program -
Paul Mitchell School
Temecula, CA 08.2020 - 05.2021
Skills
- KPI Analysis
- Multi-Unit Operations
- Business Operations
- Operational planning
- Process optimization
- Workforce strategy
- Change strategy
- Leadership training
- Training
- Hiring
- Performance evaluation
- Microsoft Excel
- Problem solving
- Building Culture
Accomplishments
- Promoted three times in less than two years from Licensed Esthetician to District Managing Partner.
- Directed operations across four locations supporting more than 1,000 active memberships.
- Built the Coppell and Allen locations from the ground up through recruiting, onboarding, training, and operational execution.
- Conducted 100+ interviews and hired more than 40 employees.
- Train all managers, estheticians, and front desk employees across the district.
- Turned around underperforming locations through leadership, accountability, and culture building.
- Developed operational systems and SOPs used across multiple locations.
- Generated 100 memberships during Coppell's opening month.
Personal Information
Title: District Operations Leader
Leadership Expertise
Title: District Operations Leader
Timeline
District Managing Partner
Mod Facial + Massage
05.2025 - Current
Manager
Mod Facial + Massage
10.2024 - 05.2025
Licensed Esthetician
Mod Facial + Massage
10.2023 - 10.2024
Licensed Esthetician
Massage Envy
01.2021 - 01.2022
Esthetics Program -
Paul Mitchell School
08.2020 - 05.2021
Server
Yard House
01.2020 - 01.2023