Katelyn Paige
Terre Haute,IN
Summary
Proven leader with expertise in training customer service teams and coordinating operations. Committed to enhancing team performance and achieving operational excellence while ensuring high customer satisfaction. Supervised staff at Four Cornered Steakhouse for over a year, driving improvements in service quality and efficiency.
Overview
8
8
years of professional experience
Work History
Supervisor
Terre Haute Casino and Resort
Terre Haute, Indiana
03.2024 - Current
- Trained and mentored staff, enhancing customer service quality and team performance.
- Coordinated team schedules to optimize workflow and coverage.
- Resolved guest inquiries and complaints in a timely manner.
- Collaborated with management, developing operational policies that streamlined processes and improved service delivery.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity, delivering constructive feedback to improve individual performance.
- Complied with company policies, objectives and communication goals.
Lead Server Trainer
Cracker Barrell Old Country Store
Terre Haute, Indiana
02.2018 - 03.2025
- Led hands-on training sessions to enhance team efficiency and build server confidence.
- Trained new servers on company policies and service standards to ensure consistent guest experiences.
- Monitored server performance through direct observation and feedback to identify areas for improvement.
- Mentored junior trainers to enhance their teaching techniques and effectiveness.
- Demonstrated proper food handling and safety procedures to ensure compliance.
- Provided support during peak times to ensure efficient restaurant operations.
Education
High School Diploma -
Terre Haute South Vigo High School
Terre Haute, IN05-2017
Skills
- Operational policy development
- Performance monitoring
- Team coordination
- Staff training
- Employee mentoring
- Conflict resolution
- Customer service
Accomplishments
ISU track and Field
Timeline
Supervisor
Terre Haute Casino and Resort
03.2024 - Current
Lead Server Trainer
Cracker Barrell Old Country Store
02.2018 - 03.2025
High School Diploma -
Terre Haute South Vigo High School