Katelyn Paschall
Parma
Summary
Dynamic and results-driven professional, excelling in leadership and emergency response. Proven ability to enhance customer satisfaction and team performance through effective training and safety protocols. CPR certified, with a strong focus on hazard detection and fostering a collaborative work environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Lifeguard/Lifeguard Instructor
Metropolitan Pools
05.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed teams of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Assisted in detailed training sessions for junior lifeguards, elevating team readiness and response capabilities.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Manager
Domino's Pizza
04.2021 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained new hires to perform cross-training exercises with experienced workers.
Shift Leader
Hothead Burrito
11.2020 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Associate of Science - Biology
05-2026
Honors Program Member
Skills
- Customer service
- Leadership
- Emergency response
- Hazard detection
- CPR certified
- Safety procedures
- Team collaboration
- Professionalism
- Equipment maintenance
- Adaptability
- Venipuncture
Certification
- National Certified Phlebotomy Technician (NCPT) - National Healthcare Certification Organization.
Timeline
Head Lifeguard/Lifeguard Instructor - Metropolitan Pools
05.2023 - Current
Manager - Domino's Pizza
04.2021 - 04.2023
Shift Leader - Hothead Burrito
11.2020 - 12.2021
Cuyahoga Community College - Associate of Science, Biology
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