Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Patterson

Phoenix,AZ

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

3
3
years of professional experience

Work History

Receptionist Administrator /Social Media Marketing Intern

BDG Handyman
Phoenix, AZ
09.2022 - Current
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Assisted with administrative tasks such as data entry into company databases.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.

Retail Sales Associate Cashier

Bath & Bodyworks
Phoenix, AZ
10.2023 - 12.2023
  • Greeted customers and provided excellent customer service.
  • Provided information about products and services to customers.
  • Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
  • Assisted customers in locating items within the store.
  • Operated a cash register to accurately process sales transactions.
  • Handled returns and exchanges according to established policies.
  • Promoted loyalty programs to increase customer retention.
  • Answered phone calls promptly with a professional demeanor.

Deli Clerk

Sprouts Farmer Market
Phoenix, AZ
06.2023 - 09.2023
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.

Insurance Customer Service Representative

Chubb Insurance
Phoenix, AZ
02.2022 - 09.2022
  • Greeted customers and provided prompt, courteous service.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Provided accurate information about products or services to customers.
  • Maintained records of customer interactions and transactions for future reference.
  • Adhered to all company policies and procedures when dealing with customers.
  • Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
  • Developed strong relationships with existing customers through proactive outreach via telephone conversations and emails.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Listened attentively to customer concerns and provided appropriate solutions within the time limits.

Education

High School Diploma -

Christiana High School
Newark, DE
05-2004

Skills

  • Office Equipment Maintenance
  • Guest Relations
  • Fee Collection
  • Mail handling
  • Call handling
  • Documentation And Reporting
  • Call Center Operations
  • Customer Service
  • Call Control
  • Data Entry
  • Technical Support
  • Problem-solving skills
  • Professional phone voice

Timeline

Retail Sales Associate Cashier

Bath & Bodyworks
10.2023 - 12.2023

Deli Clerk

Sprouts Farmer Market
06.2023 - 09.2023

Receptionist Administrator /Social Media Marketing Intern

BDG Handyman
09.2022 - Current

Insurance Customer Service Representative

Chubb Insurance
02.2022 - 09.2022

High School Diploma -

Christiana High School
Katelyn Patterson