Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Katelyn Pena

Greenville,NC

Overview

12
12
years of professional experience
2017
2017
years of post-secondary education

Work History

Guest Service Manager

McDonald's
Greenville
07.2025 - Current
  • Managed guest interactions to ensure positive dining experiences.
  • Trained team members on customer service best practices.
  • Resolved guest complaints to maintain satisfaction and loyalty.
  • Conducted daily briefings to communicate goals and expectations.

People Department Manager

McDonald’s
Greenville, North Carolina
04.2022 - 07.2025
  • Managed employee schedules to ensure adequate staffing levels during peak hours.
  • Coordinated training programs for new hires to enhance operational efficiency.
  • Implemented employee engagement initiatives to improve team morale and collaboration.

Crew Member

McDonald’s
Greenville, NC
05.2019 - 04.2022
  • Prepared and served food items according to company standards.
  • Operated cash register and processed customer transactions efficiently.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in training new crew members on operational procedures and policies.

Crew Member

McDonald's
Sanford, North Carolina
06.2014 - 05.2019
  • Prepared and served food items according to company standards.
  • Operated cash register and processed customer transactions efficiently.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in training new crew members on operational procedures and policies.

Education

Online Certification - Operations Training Program (OTP)

Hamburger University
11.2025 - 03.2026

Southern Lee High School
Sanford, North Carolina

Skills

  • Guest relations
  • Conflict resolution
  • Customer service training
  • Operational efficiency
  • Team management
  • Employee scheduling
  • Communication skills
  • Problem solving
  • Leadership development

Technical Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Email communication systems
  • Data entry
  • Basic spreadsheet management

Timeline

Online Certification - Operations Training Program (OTP)

Hamburger University
11.2025 - 03.2026

Guest Service Manager

McDonald's
07.2025 - Current

People Department Manager

McDonald’s
04.2022 - 07.2025

Crew Member

McDonald’s
05.2019 - 04.2022

Crew Member

McDonald's
06.2014 - 05.2019

Southern Lee High School
Katelyn Pena