Katelyn Pender
United Woundcare Insitute
14
years of professional experience
Experienced Dental administrative professional with over 10 years of combined experience in Dental assisting, office management, insurance billing, revenue cycle management, and patient care coordination. Proficient in Dentrix, Eaglesoft, Curve, and remote billing systems.
Work History
Medical Billing Specialist
2 Years 11 Months- Submitted, tracked, and resolved Medical insurance claims.
- Performed payment posting and reconciliation of insurance and patient payments.
- Conducted insurance verification, including benefits, eligibility, frequencies, deductibles.
- Completed skin grafting billing review and claim submissions.
- Managed billing audits to ensure coding accuracy and compliance.
- Prepared and submitted ADRs (Additional Documentation Requests) for insurance carriers.
- Researched and appealed denied and underpaid claims.
- Worked accounts receivable (AR) to improve collections and reduce aging balances.
- Communicated with insurance companies regarding claim status, authorizations, and payment discrepancies.
- Assisted practices in improving reimbursement and reducing claim processing delays.
- Payment posting
Office Manager
2 Years 6 Months- Manage day-to-day dental office operations and scheduling.
- Review financial reports, revenue posting, bank deposits, payroll, and accounts receivable reports.
- Process invoices and monitor office financial performance.
- Oversee scheduling, billing, collections, and quality control.
- Train and cross-train front office and clinical team members.
- Resolve insurance claim issues and ensure timely reimbursement.
- Review weekly and monthly performance reports.
- Maintain a positive and productive patient-centered work environment.
Lead Dental Assistant
9 Years- Assisted with general and specialty dental procedures.
- Digital radiography and dental imaging.
- Extractions, sedation, and nitrous oxide procedures.
- Implant and bone grafting procedures.
- Periodontal surgeries and root canal therapy.
- Cosmetic dentistry, crowns, veneers, and whitening.
- Orthodontics, including Invisalign and traditional braces.
- Fixed bridges, dentures, partials, and flippers.
- Sterilization and laboratory procedures.
- Patient education and treatment coordination.
- Front desk scheduling/ treatments plans
- Lab scheduling
- Certified in Dental Radiology
- Invisalign Training Program
- OSHA Certified (2021)
- CPR Certified (2021)
Education
High School Diploma
Skills
HIPAA compliance
Payment posting
Claim submission
Insurance verification
Claims review
Critical thinking
Timeline
Medical Billing Specialist
United Woundcare Insitute
11.2023 - CurrentRead More
Office Manager
Lifetime Dental
06.2021 - 12.2023Read More
Lead Dental Assistant
Clarkston Village Dental
01.2013 - 01.2022Read More
Waterford Mott Highschool
High School Diploma
Read More