Katelyn Quezada
Whitehall
Summary
Highly personable customer service representative with over two years’ experience in the Customer Service Industry. Motivated self- starter that works well within teams or independently.
Talent for identifying customer’s needs and presenting appropriate Company product and service offerings.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician Trainee
Walgreens
12.2025 - Current
- Streamlined workflow processes to improve overall operational efficiency in pharmacy department.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Online Personal Shopper
Walmart
04.2025 - 10.2025
- Fulfilling online customer orders by picking items from the store, staging them in designated areas.
- Collaborated with cross-functional teams to enhance user experience and streamline processes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Sales Representative
Kroger
08.2021 - 02.2025
- Keep customers informed about the latest discounts and special offers
- Assist in the operation of cash registers as needed
- Ensure shelves are continuously stocked
- Learn about our products and provide accurate information about their features and pricing to our customers
- Listen to customer feedback and pass it on to the store manager
- Greet and direct customers as they enter the store
- Assist customers with food inquiries
- Took cash/ debit card payments
- Stock shelves
- Assist with cleaning duties
- Greet customers
Home Health Aide
FirstLight Home Care
04.2024 - 10.2024
- Provided personalized care to 5–7 elderly and disabled clients in their homes per day, including assistance with bathing, grooming, and mobility.
- Reminded patients to take medications according to prescribed schedules.
- Assisted with household tasks such as meal preparation, light housekeeping, and laundry.
- Collaborated with interdisciplinary healthcare teams to coordinate patient care and achieve optimal outcomes.
- Participated in ongoing training and professional development to stay current on best practices in home health care.
- Accompanied clients to medical appointments and assisted with transportation as needed.
- Maintained accurate and detailed records of care provided, including daily activities, observations, and client progress.
Health Aide
Quality Time Home Health
01.2018 - 01.2020
- Prepare client meals
- Ran errands for/ with clients
- Sat with clients, read books, played games with clients
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted patient by providing personal services such as bathing, dressing and grooming.
Assistant
Little Angel Daycare
02.2016 - 10.2016
- Assisted with children learning activities.
- Teaching children how to read write
- Assisted with taking children on field trips.
- Assisted with feeding children at lunch time.
- Prepare lesson materials
- Supervise students in classroom setting.
Education
Sterilization Processing Tech
Penn Foster
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Whitehall Yearling High School
Whitehall, OH05.2023
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Guest services
- English
- Problem-solving skills
- Inventory organization
Timeline
Pharmacy Technician Trainee
Walgreens
12.2025 - Current
Online Personal Shopper
Walmart
04.2025 - 10.2025
Home Health Aide
FirstLight Home Care
04.2024 - 10.2024
Sales Representative
Kroger
08.2021 - 02.2025
Health Aide
Quality Time Home Health
01.2018 - 01.2020
Assistant
Little Angel Daycare
02.2016 - 10.2016
Sterilization Processing Tech
Penn Foster
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Whitehall Yearling High School