Katelyn Ringbom
Dallas
Summary
Passionate, multi-faceted, reliable account manager with significant experience managing client accounts, overseeing client cases of various types of subject matter, with extensive use of multiple kinds of computer software and systems used in the industry. Possessing strong communication skills, gained through regular interaction with clients and internal teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager, Level IV
Deposition Solutions, D/b/a Lexitas
Dallas, Texas
02.2017 - Current
- Onboard new clients and set up their individual preferences.
- Perform detailed quality checks all client orders and documents for accuracy
- Built and strengthened long-lasting client relationships through communication, reliability, accountability, addressing questions throughout the process, providing prompt status updates both biweekly and upon request.
- Address issues with accounting, collections, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement.
- Support the entry level teams assigned to the cases, guiding and teaching along the way.
Court Reporting Lead
Deposition Solutions D/b/a Lexitas
Dallas, Texas
08.2011 - 03.2016
- Scheduling oral depositions start and nationwide
- Scheduling court reporters, interpreters, and videographers, reserving conference rooms.
- Processing of the transcripts, exhibits, and video upon completion, including printing and binding the transcripts and sending out to the appropriate parties (both physically and electronically).
- Calculating and sending payment to the vendors.
- Billing the completed jobs.
Freelance Court Reporter
America First Legal Services
Dallas, Texas
08.2011 - 03.2016
- While working the full-time position as a record support specialist at America First, I was also a Certified Shorthand Reporter taking depositions for the firm, as the in-house court reporter. I would take pop-up depositions that would come up locally (also in East Texas and Central Texas) and would transcribe them on my own free time as a independent contractor and would in turn receive both a 1099 and a W-2 from America First. America First was then acquired by DepoTexas and later rebranded as Lexitas in 2017. I transitioned to account management in 2016 and did not return to court reporting.
Record Support Specialist
America First Legal Services
Dallas, Texas
08.2011 - 08.2012
- Days spend calling on an 80-100 daily call contact list of custodians at various types of facilities to which record requests have been sent, to obtain the records.
- Obtaining records by sending payment via mail, paying by phone, paying and downloading from various online portals.
- Quality checking records and legal documents for completion.
- Utilization of fast paced phone skills combined with computer skills
Education
Texas Tech University
Lubbock, TX12.2002
Associate of Arts - Court Reporting
The Court Reporting Institute Of Dallas
Dallas, Texas01.2010
Interdisciplinary Studies
The University of Texas At Dallas
Richardson, TX02.2006
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Collin County Community College District
Plano, TX12.2003
Skills
- Account management
- Problem-Solving Abilities
- Legal/non-legal research
- Legal correspondence preparation
- Computer Proficiency
- Multi-tasking
- Employee mentoring
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Goal oriented
- Customer relationships
- Relationship building and management
- Goals and performance
- Client rapport
- Documentation and reporting
- Issue resolution
Certification
HIPAA certified
Timeline
Account Manager, Level IV
Deposition Solutions, D/b/a Lexitas
02.2017 - Current
Court Reporting Lead
Deposition Solutions D/b/a Lexitas
08.2011 - 03.2016
Freelance Court Reporter
America First Legal Services
08.2011 - 03.2016
Record Support Specialist
America First Legal Services
08.2011 - 08.2012
Associate of Arts - Court Reporting
The Court Reporting Institute Of Dallas
Interdisciplinary Studies
The University of Texas At Dallas
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Collin County Community College District
Texas Tech University