Shaun Redwood
Mount Vernon,NY
Summary
Accomplished Clerical Associate and Supervisor with a proven track record at NYC HHC and Northern Leasing Systems, adept in payroll administration and fostering strong interpersonal relationships. Enhanced team productivity and customer satisfaction through effective leadership and customer service excellence. Skilled in account management and call center operations, consistently achieving and surpassing goals. Always amplifying ICARE.
Overview
16
16
years of professional experience
Work History
Clerical Associate Level IV
NYC HHC
07.2022 - Current
- Assist employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Support staff on special assignments.
- Perform calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Respond to employee questions and requests for information in timely and knowledgeable fashion.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Audit timesheets and payroll records for accuracy.
- Assist customers in navigating company website and placing online orders, improving overall user experience.
- Calculate wages, deductions and bonuses in accordance with company policies.
- Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participate in cross-functional teams to discuss ways to improve overall employee's satisfaction across company.
- Work in call center environment handling manual and automatically dialed outbound calls. Inquiries via email and web ex as well.
Supervisor
Northern Leasing Systems
01.2015 - 06.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Educated staff on organizational mission and goals to help employees achieve success.
Legal Account Manager
Northern Leasing Systems
09.2008 - 12.2014
- Negotiated favorable settlements with debtors.
- Collaborated closely with attorneys on complex cases, contributing valuable insights gained from extensive industry experience.
- Provided training to new hires on best practices in legal collections, enhancing the overall effectiveness of the team.
- Conducted thorough investigations into debtor financial situations, identifying assets available for collection efforts.
- Initiated repossession process or garnishment upon failure of other collection methods.
- Documented customer payment interactions and account statuses for future reference.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
Education
Associate of Applied Science - Business Administration
Suny Delhi
Delhi, NY06-2004
Skills
- Payroll administration experience
- Telephone and email etiquette
- Customer service
- Account management
- Call center experience
Timeline
Clerical Associate Level IV
NYC HHC
07.2022 - Current
Supervisor
Northern Leasing Systems
01.2015 - 06.2020
Legal Account Manager
Northern Leasing Systems
09.2008 - 12.2014
Associate of Applied Science - Business Administration
Suny Delhi
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