Victoria Gonzalez
Bronx,NY
Summary
Dedicated professional with expertise in clerical tasks and team collaboration. Committed to customer satisfaction and adept at managing office demands effectively. Extensive experience in optimizing internal workflows while fostering positive relationships with clients and coworkers.
Overview
6
6
years of professional experience
Work History
Clerical Associate Level IV
New York City Health And Hospitals
The Bronx, New York
09.2025 - Current
- Efficiently managed patient check-in and check-out processes to enhance workflow.
- Maintained organized and secure patient files and records in compliance with regulations.
- Coordinated referrals and follow-ups with medical staff to support patient care continuity.
- Communicated professionally with physicians, nursing staff, technicians, and medical assistants to execute daily tasks.
- Promptly relayed patient messages to appropriate staff for timely responses.
- Updated patient information in the medical database to maintain data accuracy.
Personal Injury Paralegal
Bernstein & Bernstein
White Plains, NY
10.2023 - 06.2025
- Drafted pleadings, motions, and discovery responses for personal injury cases.
- Organized case files to enhance accessibility and review efficiency.
- Reviewed medical records to strengthen case arguments and strategies.
- Communicated with clients to gather essential information and provide updates.
- Assisted attorneys in trial preparation and deposition logistics.
- Filed legal documents with courts, adhering to strict deadlines.
- Coordinated requests for medical records from healthcare providers.
- Proofread all legal documents prior to submission for accuracy.
- Analyzed claim documentation to determine eligibility for benefits.
Paralegal
Borrelli & Associates, P.L.L.C.
New York, New York
01.2023 - 09.2023
- Conducted comprehensive legal research to support case preparation and litigation strategies.
- Drafted pleadings, motions, contracts, and other essential legal documents.
- Advised clients on procedural matters impacting their cases.
- Collaborated with attorneys throughout all phases of litigation.
- Produced articulate legal briefs and statements to strengthen case arguments.
- Participated in mediation sessions by preparing materials and documenting discussions.
- Scheduled depositions, hearings, trials, and meetings efficiently.
- Organized exhibits and arguments for effective evidence presentation.
Paralegal Intern
William Schwitzer & Associates
New York, New York
09.2022 - 01.2023
- Drafted legal documents and correspondence for attorney review.
- Organized case files and maintained document management systems efficiently.
- Attended client meetings and recorded detailed notes for attorneys.
- Communicated with clients to gather case information and provide updates.
- Managed schedules and coordinated appointments to support office operations.
- Researched public records databases for litigation-related information.
- Performed administrative tasks, including filing, photocopying, and scanning documents.
- Supported depositions by taking notes and providing requested documentation.
Patient Service Representative
Urban Health Plan, Inc.
The Bronx, New York
01.2020 - 10.2022
- Streamlined patient check-in and check-out processes for operational efficiency.
- Delivered exceptional customer service by addressing patient concerns promptly.
- Managed patient appointments, ensuring scheduling accuracy in high-volume environment.
- Maintained electronic health records to comply with regulations and standards.
- Educated patients on available health services and resources within organization.
- Scanned and organized completed forms, identification, and insurance cards.
- Ensured completion of necessary paperwork prior to patient visits.
- Obtained proper authorization for releasing confidential medical records.
Education
Bachelor of Arts - Legal Studies
Southern New Hampshire University
Hooksett, NHAssociate of Arts - Criminal Justice
Bronx Community College
The Bronx, NYSkills
- Medical records management
- Data entry accuracy
- Legal document drafting
- Client communication and intake
- Referral coordination
- Appointment scheduling
- Attention to detail
- Time management
- Patient documentation and support
- Legal compliance
- Attorney support and document control
- Proficient in Microsoft Office
- Interpersonal skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Clerical Associate Level IV
New York City Health And Hospitals
09.2025 - Current
Personal Injury Paralegal
Bernstein & Bernstein
10.2023 - 06.2025
Paralegal
Borrelli & Associates, P.L.L.C.
01.2023 - 09.2023
Paralegal Intern
William Schwitzer & Associates
09.2022 - 01.2023
Patient Service Representative
Urban Health Plan, Inc.
01.2020 - 10.2022
Bachelor of Arts - Legal Studies
Southern New Hampshire University
Associate of Arts - Criminal Justice
Bronx Community College